Manager, Fraud Operations

Affirm

Confirmed live yesterday High trust

Remote

Quick summary

Work type: Remote
Location: Remote
Salary: $130,000–$180,000 / yr
Posted: 15 days ago
Freshness: Confirmed live yesterday

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $178k

This role $155k

$121k most similar roles pay here $215k

This role pays less than 70% of similar roles. Most pay $150,000–$205,775 — the shaded band above. At the midpoint, this role pays about $155k versus about $178k for comparable roles.

Based on 240 similar postings.

Employer

About Affirm

Affirm is a buy-now, pay-later (BNPL) financial technology company that offers point-of-sale installment loans to consumers, allowing them to split purchases into fixed monthly payments with transparent terms. Industry: Financial Technology & Consumer Lending

Affirm currently has 60 open roles on FindRole.

Listed pay typically runs $195,000–$255,000 across 60 roles with salary data.

Most-posted roles

View all roles at Affirm

At a glance

TL;DR · Manager, Fraud Operations

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Manager, Fraud Operations joins the Operations team to provide strategic leadership across multiple fraud operations pods, including those focused on disputes and compliance work. This role involves leading, coaching, and developing a team of people leaders and individual contributors while fostering a high-performance culture. The manager is responsible for defining operational strategies, managing queue health through data-driven plans, and implementing transformational changes to simplify investigator workflows. Key responsibilities include resolving risk events from process breakdowns and serving as the escalation point for complex merchant or user issues. Required expertise includes fraud risk prevention in the fintech industry, Lean Six Sigma, and continuous improvement practices. The role also involves managing AI project-driven initiatives to improve efficiency. Preferred technical skills include working knowledge of scripting and querying languages such as Python and SQL.

Skills

Fraud Risk Prevention AI Python SQL Lean Six Sigma Continuous Improvement Data-driven Methodologies Automation Risk Management Program Management Process Design Compliance

What you'll do

Lead, coach, and develop a team of people leaders and individual contributors across multiple fraud operations pods.
Define and execute an operational strategy to improve function, efficiency, quality, and compliance for assigned teams.
Drive operational excellence by identifying and implementing transformational changes to simplify investigator workflows.
Manage queue health and ensure all service levels and productivity targets are met through data-driven plans.
Translate high-level business goals into clear, actionable objectives for team members.
Identify and mitigate systemic issues by collaborating with cross-functional partners across the organization.
Serve as the primary escalation point for complex merchant, user, or internal stakeholder issues.
Research and resolve risk events resulting from process breakdowns.

What we're looking for

6+ years of experience in disputes, fraud risk prevention, and detection within the FinTech or tech industry.
5+ years of experience in fraud management or related people management roles, including leading managers or senior ICs.
Proven success setting strategy and delivering large-scale operational changes with measurable impacts on efficiency and quality.
Strong strategic planning, risk management, and prioritization skills to balance short-term delivery with long-term capability building.
Exceptional executive communication and influence skills to align diverse stakeholders.
Experience leading teams through major change and comfort working within ambiguous environments.
Experience with AI project-driven initiatives, including leveraging AI-enabled tools or automation for operational efficiency.
Experience in Lean Six Sigma, continuous improvement practices, or data-driven methodologies to drive scalable efficiency.