Manager, Premier Support Engineering

Datadog

Confirmed live 2 days ago Trusted
Remote

Quick summary

Work type
Remote
Location
Remote
Posted
65 days ago
Freshness
Confirmed live 2 days ago

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Salary context

How this pay compares to similar roles

Similar $185k
$131k most similar roles pay here $236k

This listing doesn't post a salary. Most similar roles pay $144,575–$226,137.

Based on 240 similar postings.

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About Datadog

Datadog, Inc. is an American company that provides an observability service for cloud-scale applications, providing monitoring of servers, databases, tools, and services, through a SaaS-based data analytics platform.

Datadog currently has 266 open roles on FindRole.

Listed pay typically runs $161,000–$205,000 across 138 roles with salary data.

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At a glance

TL;DR · Manager, Premier Support Engineering

Manager II, Premier Support Engineering - EMEA joins the Technical Solutions team to serve as a product expert focused on customer success and education. In this leadership role, you will manage, develop, coach, and mentor Premier Support Engineers who troubleshoot issues and navigate over 400 integrations. You are responsible for your team's accountability, performance reviews, and employee relations while partnering with senior leadership to oversee projects that improve productivity and procedures. You will also act as a primary resource for high-priority escalations. The ideal candidate possesses experience managing other managers, critical thinking skills, and a client-centric approach. Required technical competencies include some programming experience, basic knowledge of Linux, and an active involvement in the engineering community or open-source projects to solve complex technical problems within the observability and security platform.

What you'll do

  • Manage, develop, coach, and mentor Premier Support Engineers to ensure high-quality client support.
  • Oversee team accountability by conducting performance reviews and managing employee relations issues.
  • Partner with senior leadership to oversee projects that improve team productivity and internal processes.
  • Resolve high-priority customer escalations in collaboration with internal teams.
  • Act as a technical resource for team members to resolve complex troubleshooting issues.
  • Manage the technical support lifecycle across Datadog's 400+ integrations.

What we're looking for

  • Experience leading a team, including managing other managers.
  • Passion for people management and mentorship.
  • Programming experience and basic knowledge of Linux.
  • Active contribution to open-source projects or the Engineering Community.
  • Ability to use data to make informed decisions in a client-centric approach.
  • Strong critical thinking and attention to detail.

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