Manager II, Premier Support Engineering

Datadog

Confirmed live 2 days ago Trusted
Hybrid

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Work type
Hybrid
Location
Posted
101 days ago
Freshness
Confirmed live 2 days ago

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Salary context

How this pay compares to similar roles

Similar $187k
$129k most similar roles pay here $234k

This listing doesn't post a salary. Most similar roles pay $149,750–$224,062.

Based on 240 similar postings.

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About Datadog

Datadog, Inc. is an American company that provides an observability service for cloud-scale applications, providing monitoring of servers, databases, tools, and services, through a SaaS-based data analytics platform.

Datadog currently has 266 open roles on FindRole.

Listed pay typically runs $161,000–$205,000 across 138 roles with salary data.

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At a glance

TL;DR · Manager II, Premier Support Engineering

As a Manager II, Premier Support Engineering, you will join the Technical Solutions team to manage, develop, and mentor Premier Support Engineers who troubleshoot issues and navigate over 400 integrations. You will be responsible for your team's accountability and performance, including conducting performance reviews and managing employee relations while partnering with senior leadership to oversee projects that improve productivity and processes. You will also serve as a resource for high-priority escalations involving internal teams and customers. The ideal candidate possesses experience in people management, including leading other managers, and demonstrates critical thinking through data-driven decisions. Required skills include some programming experience, basic knowledge of Linux, and an active involvement in the engineering community or open-source projects. This role focuses on providing technical expertise to ensure customer success within a complex observability platform.

What you'll do

  • Manage, develop, coach, and mentor Premier Support Engineers to ensure high-quality client support.
  • Oversee team accountability by conducting performance reviews and managing employee relations issues.
  • Partner with leadership to oversee projects that improve team productivity, processes, and procedures.
  • Resolve high-priority customer escalations in collaboration with internal teams.
  • Act as a technical resource for team members to resolve complex troubleshooting issues.
  • Manage the technical support lifecycle across 400+ integrations to ensure customer success.

What we're looking for

  • Experience leading a team, including managing other managers.
  • Passion for people management and mentorship.
  • Programming experience and basic knowledge of Linux.
  • Active contribution to open-source projects or the Engineering Community.
  • Ability to use data to make informed decisions in a client-centric manner.
  • Strong critical thinking and attention to detail.

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