Technical Support Engineering Manager I

Datadog

Confirmed live 2 days ago Trusted

Hybrid

Quick summary

Work type: Hybrid
Location: —
Posted: 101 days ago
Freshness: Confirmed live 2 days ago

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Salary context

How this pay compares to similar roles

Similar $193k

$138k most similar roles pay here $242k

This listing doesn't post a salary. Most similar roles pay $153,612–$232,212.

Based on 240 similar postings.

Employer

About Datadog

Datadog, Inc. is an American company that provides an observability service for cloud-scale applications, providing monitoring of servers, databases, tools, and services, through a SaaS-based data analytics platform.

Datadog currently has 266 open roles on FindRole.

Listed pay typically runs $161,000–$205,000 across 138 roles with salary data.

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At a glance

TL;DR · Technical Support Engineering Manager I

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Manager I, Technical Support Engineering joins the technical solutions team to manage, develop, and mentor a fast-paced team of Solutions Engineers. This role involves overseeing the onboarding of new hires, triaging support queues, and coordinating with Product and Engineering teams on urgent matters. The manager will oversee demo training, assist in certification, and handle incident response during outages while communicating directly with customers. Responsibilities include building documentation for various technologies and managing escalations specifically for customers in Japan. The ideal candidate possesses leadership experience, a client-centric mindset, and technical skills including programming experience and basic Linux knowledge. Proficiency in both written and spoken English and Japanese is required to interact with global stakeholders. This role addresses the challenge of troubleshooting over 1000 integrations while ensuring customer success through expert product knowledge and support.

Skills

Linux Programming Incident Response Documentation

What you'll do

Manage, develop, and mentor a fast-paced team of Solutions Engineers.
Oversee the onboarding and demo certification process for new Solutions Engineers.
Triage technical queues and collaborate with Product and Engineering teams on urgent matters.
Prioritize and resolve customer escalations specifically for clients in Japan.
Dispatch and manage customer requests as part of a rotating queue schedule.
Manage incident response communications during outages to provide feedback to internal teams.
Create documentation and knowledge base articles for various technologies.

What we're looking for

Experience in people management and/or mentorship leading a team.
Proficiency in both written and spoken English.
Fluency in Japanese for interacting with local and global stakeholders.
Some programming experience.
Basic knowledge of Linux.
Ability to work a rotating schedule that includes weekend availability.