Technical Support Engineering Manager I

Datadog

Confirmed live yesterday High trust

Hybrid

Quick summary

Work type: Hybrid
Location: —
Posted: 78 days ago
Freshness: Confirmed live yesterday

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Salary context

How this pay compares to similar roles

Similar $193k

$138k most similar roles pay here $242k

This listing doesn't post a salary. Most similar roles pay $153,612–$232,212.

Based on 240 similar postings.

Employer

About Datadog

Datadog, Inc. is an American company that provides an observability service for cloud-scale applications, providing monitoring of servers, databases, tools, and services, through a SaaS-based data analytics platform.

Datadog currently has 266 open roles on FindRole.

Listed pay typically runs $161,000–$205,000 across 138 roles with salary data.

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At a glance

TL;DR · Technical Support Engineering Manager I

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Manager I, Technical Support Engineering joins the technical solutions team to manage, develop, and mentor a fast-paced team of Support Engineers. This role involves overseeing the onboarding of new hires, triaging support queues, and managing escalations while coordinating with Product and Engineering teams on urgent matters. The manager will oversee demo training, assist in certification, and lead incident response communications during outages. Day-to-day responsibilities include building documentation for various technologies and dispatching customer requests across a rotating schedule. Candidates must possess at least three years of leadership experience, programming knowledge, and basic Linux skills. This role requires business or native-level fluency in both English and Korean to support global customers and cross-functional partners. The position focuses on resolving technical issues within over 1000 integrations while ensuring customer success through expert product guidance.

Skills

Linux Programming Incident Response Documentation

What you'll do

Manage, develop, and mentor a fast-paced team of Support Engineers.
Oversee the onboarding and demo training for new Support Engineers.
Triage support queues and coordinate with Product and Engineering teams on urgent matters.
Prioritize and follow up on technical escalations specifically for customers in Korea.
Dispatch customer requests as part of a rotating queue schedule.
Manage incident response communications during outages to provide internal teams with real-time customer feedback.
Create documentation and knowledge base articles for various technologies.

What we're looking for

Minimum 3 years of experience leading a team in people management or mentorship.
Business or native-level fluency in both spoken and written English and Korean.
Experience with some programming and basic knowledge of Linux systems.
Ability to work a rotating schedule that includes weekend availability.
Strong critical thinking skills with a client-centric approach.
Demonstrated ability to manage, develop, and mentor a team of Support Engineers.
Ability to communicate effectively with cross-functional partners and global customers.