Technical Support Engineer Manager II

Pinterest

Confirmed live 2 days ago High trust
Remote

Quick summary

Work type
Remote
Location
New York, NYChicago, IL
Salary
$145,747–$300,067 / yr
Posted
7 days ago
Freshness
Confirmed live 2 days ago

Market check

Salary context

Above market

How this pay compares to similar roles

Similar $172k
This role $223k
$113k most similar roles pay here $320k

This role pays more than 82% of similar roles. Most pay $137,500–$205,512 — the shaded band above. At the midpoint, this role pays about $223k versus about $172k for comparable roles.

Based on 240 similar postings.

Employer

About Pinterest

Pinterest is a visual discovery and inspiration platform where people find ideas for home, style, recipes, and more. It serves hundreds of millions of users worldwide through its image and video pinboard product.

Pinterest currently has 82 open roles on FindRole.

Listed pay typically runs $164,695–$337,990 across 82 roles with salary data.

Most-posted roles

View all roles at Pinterest

At a glance

TL;DR · Technical Support Engineer Manager II

Manager II, Technical Support Engineer will lead a regional team of Partner/Support Engineers serving advertisers and Martech/Business partners across various segments. This player-coach role involves managing performance, coaching engineers, and owning partner relationships while overseeing metrics like adoption and product usage. The manager will drive program execution, manage high-severity technical escalations, and collaborate with cross-functional teams to influence the API product roadmap. Key responsibilities include expanding support coverage into new segments and championing AI-driven solutions for operational efficiency. Candidates must possess experience in Ad Tech, MarTech, or eCommerce. Required technical skills include writing complex scripts for data manipulation and API integrations using Python or shell scripting, performing SQL data analysis, and debugging multi-system integrations. Familiarity with tools like Presto, Spark, Postman, Kibana, and GitHub is preferred to support the team's technical goals.

What you'll do

  • Lead, coach, and develop a regional team of Partner/Support Engineers while managing their performance and career growth.
  • Own regional partner and advertiser relationships across various segments to ensure the delivery of user-centric solutions.
  • Act as the primary escalation point for resolving complex, high-severity technical issues and multi-system integrations.
  • Drive continuous improvement by establishing and monitoring team metrics such as adoption, onboarding, and service level agreements.
  • Influence the API product roadmap by relaying insights from priority clients to Product and Engineering teams.
  • Provide hands-on technical guidance on API integrations, debugging, and data investigations for the engineering team.
  • Champion and implement AI-driven solutions and automations to scale support operations and improve efficiency.
  • Collaborate with cross-functional partners in Sales and Engineering to prioritize needs for Martech and business partners.

What we're looking for

  • Must have at least 2 years of experience managing client-focused technical teams.
  • Must have approximately 5 years of overall experience in Support, Solution, or Partner Engineering.
  • Requires a professional background in Ad Tech, MarTech, or eCommerce.
  • Must possess strong technical skills in SQL, data analysis, and writing scripts for data manipulation and API integrations.
  • Ability to leverage AI tools to enhance work quality and champion AI experimentation within the team.
  • Must demonstrate excellent written and verbal communication skills with executive presence.
  • Ability to manage ambiguity and make high-quality decisions while managing stakeholder relationships.
  • Must be based in New York City or Chicago for hybrid/in-office collaboration as needed.

More like this

Similar roles

Manager II, Software Engineering

Flywire

València, Spain 17 days ago
Ruby Java HTMX AWS Docker Linux MySQL Redis AMQP OpenSearch TDD CI/CD Distributed Systems AI Payment Gateways
7+ yrs exp Hybrid