Manager, Engineering Program Management, Customer Systems

Apple Inc

Confirmed live yesterday High trust

Quick summary

Work type: On-site
Location: Austin, TX
Posted: 21 days ago
Freshness: Confirmed live yesterday
Nearby: 99+ roles within 25 mi

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Salary context

How this pay compares to similar roles

Similar $204k

$150k most similar roles pay here $250k

This listing doesn't post a salary. Most similar roles pay $172,963–$234,050.

Based on 240 similar postings.

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About Apple Inc

Apple Inc. is a multinational technology company known for designing and manufacturing consumer electronics, software, and online services, including the iPhone, Mac, iPad, and App Store. Industry: Consumer Electronics & Software

Apple Inc currently has 1984 open roles on FindRole.

Listed pay typically runs $175,000–$277,600 across 1590 roles with salary data.

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At a glance

TL;DR · Manager, Engineering Program Management, Customer Systems

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Manager, Engineering Program Management — Customer Systems leads a team of Engineering Program Managers within the Customer Systems Platform Services team. This role is responsible for managing complex, multi-year platform initiatives across a global contact center footprint while overseeing portfolio roadmaps, team health, and total cost of ownership budgets. The manager collaborates with engineering leaders, solution architects, business stakeholders, and finance partners to translate strategy into executable plans. Key responsibilities include driving the adoption of Generative AI and agentic tooling for program execution and technical documentation. Candidates must possess strong technical fluency to engage with engineers on architectural assumptions and experience in large-scale platform migrations or legacy modernization. The role requires expertise in managing cross-functional initiatives, vendor selection, and contract negotiation within the contact center domain, specifically involving CCaaS platforms, telephony routing, and workforce management systems.

Skills

Generative AI LLMs Agentic AI CCaaS Scrum Agile PMP Data Synthesis Contract Negotiation Legacy Modernization

What you'll do

Lead a team of Engineering Program Managers delivering multi-year platform initiatives across a global contact center footprint.
Own the portfolio roadmap, delivery milestones, and overall budget including total cost of ownership (TCO).
Translate business strategy into executable roadmaps by partnering with engineering leaders, architects, and finance teams.
Drive the adoption of Generative AI and agentic tooling to automate administrative tasks and improve program execution.
Evaluate and challenge existing processes, vendor roadmaps, and architectural assumptions to find more efficient solutions.
Manage and develop a geographically dispersed team of program managers and senior individual contributors.
Oversee large-scale platform migrations and legacy modernization while maintaining business continuity.
Use data-driven metrics regarding usage, quality, and cost to guide the direction of technical programs.

What we're looking for

Bachelor's or Master's degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience.
10+ years of experience in technical program or engineering program management for large, complex, cross-functional initiatives.
5+ years of direct people management experience leading geographically dispersed teams.
Demonstrated ownership of program or portfolio budgets including forecasting, cost allocation, TCO, and ROI evaluation.
Hands-on experience applying Generative AI tools and LLMs to program execution.
Strong technical fluency to engage with engineers and architects to challenge assumptions and analyze work.
Exceptional written and verbal communication skills with experience influencing executive leadership.
Experience in platform migrations, agentic AI, vendor negotiation, or contact center domains (preferred).

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