Manager, Engineering Program Management, Customer Systems

Apple Inc

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Quick summary

Work type: On-site
Location: Austin, TX
Posted: 67 days ago
Freshness: Confirmed live today
Nearby: 99+ roles within 25 mi

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How this pay compares to similar roles

Similar $193k

$135k $247k

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This listing doesn't post a salary. Most similar roles pay $166,563–$219,650.

Based on 240 similar postings.

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About Apple Inc

Apple Inc. is a multinational technology company known for designing and manufacturing consumer electronics, software, and online services, including the iPhone, Mac, iPad, and App Store. Industry: Consumer Electronics & Software

Apple Inc currently has 3497 open roles on FindRole.

Listed pay typically runs $174,149–$277,600 across 2702 roles with salary data.

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TL;DR · Manager, Engineering Program Management, Customer Systems

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JOB TITLE: Manager, Engineering Program Management — Customer Systems The Manager, Engineering Program Management — Customer Systems leads a team of Engineering Program Managers within the Customer Systems Platform Services team. This role involves owning the portfolio roadmap, delivery, and total cost of ownership for complex, multi-year platform initiatives across a global contact center footprint. The manager partners with Engineering leaders, Solution Architects, and finance partners to transform strategy into executable roadmaps. Key responsibilities include driving the adoption of Generative AI and agentic tooling for program execution, technical documentation, and data synthesis. The role requires technical fluency to challenge architectural assumptions and manage budgets, forecasting, and ROI evaluations. The work focuses on building next-generation contact center solutions for AppleCare and Retail, specifically addressing large-scale platform migrations, legacy modernization, and CCaaS telephony and routing architecture.

Skills

Generative AI LLMs Agentic AI CCaaS Scrum Agile PMP TCO ROI Platform Migration Data Synthesis Conversational AI

What you'll do

Lead a team of Engineering Program Managers to deliver complex, multi-year platform initiatives across a global contact center footprint.
Own the portfolio roadmap, delivery, and overall budget including forecasting, cost allocation, and total cost of ownership.
Partner with engineering, architecture, and business stakeholders to convert high-level strategy into executable roadmaps.
Drive the adoption of Generative AI and agentic tooling to automate administration and improve program execution.
Challenge existing processes, vendor roadmaps, and architectural assumptions by building data-driven analyses to prove better alternatives.
Manage and develop a geographically dispersed team of program managers and senior individual contributors.
Engage directly with engineers and architects to challenge technical assumptions and monitor the quality of technical execution.
Present program status and influence strategic decisions through regular communication with executive leadership.

What we're looking for

10+ years of experience in technical or engineering program management delivering large, complex, cross-functional initiatives.
5+ years of direct people management experience leading program managers or senior individual contributors across dispersed teams.
Demonstrated ownership of program or portfolio budgets, including forecasting, cost allocation, TCO, and ROI evaluation.
Hands-on experience applying Generative AI tools and LLMs to program execution tasks.
Strong technical fluency to engage directly with engineers and architects to challenge assumptions and technical details.
Exceptional written and verbal communication skills with experience presenting to and influencing executive leadership.
Bachelor's or Master's degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience.
Experience in contact center domains, platform migrations, or agentic AI workflows (preferred).

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