Senior Engineering Program Manager, Customer Systems

The Sr. Engineering Program Manager - Customer Systems joins the Information Systems and Technology organization within the Customer Experience Engineering program team. This role involves taking full ownership of large, multi-functional initiatives and managing programs end-to-end from initial design through launch to ensure high-quality outcomes. The successful candidate will drive complex projects, collaborate with cross-functional teams, and manage project lifecycles in a fast-paced environment. Key requirements include expertise in software project management, product development processes, and the ability to synthesize data from diverse sources to inform decision-making. The role specifically requires proficiency in leveraging Generative AI tools and LLMs to streamline workflows such as technical documentation and automated status reporting. This position focuses on building enterprise and customer technology systems designed to handle global complexity and manage large-scale transaction processing for a massive user base.