Engineering Program Manager, Customer Systems Platform Services

Apple Inc

Confirmed live 2 days ago High trust

Quick summary

Work type: On-site
Location: Sunnyvale, CA
Salary: $144,600–$218,000 / yr
Posted: 129 days ago
Freshness: Confirmed live 2 days ago
Nearby: 99+ roles within 25 mi

Market check

Salary context

Competitive pay

How this pay compares to similar roles

Similar $204k

This role $181k

$132k most similar roles pay here $263k

This role pays less than 62% of similar roles. Most pay $169,550–$238,950 — the shaded band above. At the midpoint, this role pays about $181k versus about $204k for comparable roles.

Based on 240 similar postings.

Employer

About Apple Inc

Apple Inc. is a multinational technology company known for designing and manufacturing consumer electronics, software, and online services, including the iPhone, Mac, iPad, and App Store. Industry: Consumer Electronics & Software

Apple Inc currently has 1984 open roles on FindRole.

Listed pay typically runs $175,000–$277,600 across 1590 roles with salary data.

Most-posted roles

View all roles at Apple Inc

At a glance

TL;DR · Engineering Program Manager, Customer Systems Platform Services

Role Posting Log in to save

Engineering Program Manager, Customer Systems Platform Services joins the Contact Center Technologies team to lead and deliver complex programs across the enterprise contact center stack. This role manages the full project lifecycle, including business requirements analysis, technical design discussions regarding API contracts and data models, testing, and partner collaboration. The individual will identify system bottlenecks, analyze performance, and manage multi-year product roadmaps while serving as a Product Champion. Key responsibilities include managing vendor relationships and navigating complex cross-functional workstreams. Required skills include proficiency in Agile methodologies, Jira, Confluence, Smartsheet, or MS Project, and experience with GenAI tools within the SDLC. Technical competencies involve understanding contact center data flows like CDRs and real-time event streams, as well as analyzing system architectures and REST/SOAP API contracts to solve problems within the customer services and systems interaction domain.

Skills

Agile Scrum Kanban Jira Confluence Smartsheet MS Project GenAI SDLC Redshift Snowflake Power BI Tableau REST SOAP API Change Management

What you'll do

Manage the full lifecycle of large-scale projects across the enterprise contact center stack.
Lead technical design discussions involving API contracts, data models, and integration patterns.
Identify system bottlenecks and analyze performance to deliver scalable, high-quality solutions.
Define and own the multi-year product roadmap as a Product Champion.
Translate complex technical challenges into clear information for both technical and non-technical audiences.
Manage vendor relationships, including SOW negotiations and holding third-party teams accountable.
Execute program governance through dependency mapping, risk registers, and change management plans.
Apply GenAI tools across all phases of the software development lifecycle to improve project management.

What we're looking for

3–5+ years of technical program or project management experience in technology environments.
Proficiency in Agile (Scrum/Kanban), hybrid delivery methodologies, and tools like Jira, Confluence, Smartsheet, or MS Project.
Understanding of GenAI tool usage across all phases of the SDLC for project and program management.
Solid understanding of the contact center technology and customer service stack.
Strong command of program governance frameworks including dependency mapping, risk registers, change management, and stakeholder engagement.
Experience managing vendor relationships, SOW negotiations, and third-party team accountability.
Bachelor’s degree or equivalent experience in Engineering, Computer Science, Business Administration, Management, or a related field.
PMP, PgMP, SAFe, or equivalent certification is preferred.

Save