Engineering Program Manager, Customer Systems Platform Services

Apple Inc

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Quick summary

Work type: On-site
Location: Sunnyvale, CA
Salary: $144,600–$218,000 / yr
Posted: 174 days ago
Freshness: Confirmed live today
Nearby: 99+ roles within 25 mi

Market check

Salary context

Competitive pay

How this pay compares to similar roles

Similar $199k

This role $181k

$132k $265k

below market most similar roles pay here above market

This role pays less than 62% of similar roles. Most pay $169,550–$229,312 — the blue band above. At the midpoint, this role pays about $181k versus about $199k for comparable roles.

Based on 240 similar postings.

Employer

About Apple Inc

Apple Inc. is a multinational technology company known for designing and manufacturing consumer electronics, software, and online services, including the iPhone, Mac, iPad, and App Store. Industry: Consumer Electronics & Software

Apple Inc currently has 3497 open roles on FindRole.

Listed pay typically runs $174,149–$277,600 across 2702 roles with salary data.

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At a glance

TL;DR · Engineering Program Manager, Customer Systems Platform Services

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The Engineering Program Manager, Customer Systems Platform Services joins the Contact Center Technologies platform team to lead complex, large-scale projects across the enterprise contact center stack. This role manages the full project lifecycle, including business requirements analysis, technical design discussions regarding API contracts and data models, testing, and partner collaboration. You will identify system bottlenecks, analyze performance, and deliver scalable solutions while owning the multi-year product roadmap. Key requirements include proficiency in Agile, Scrum, Kanban, and tools like Jira, Confluence, and Smartsheet. Candidates must understand contact center data flows such as CDRs and real-time event streams, and possess skills in Redshift, Snowflake, and Power BI. You will solve technical challenges involving REST/SOAP architectures to improve how customers connect with the company.

Skills

Agile Scrum Kanban SDLC Jira Confluence Smartsheet MS Project GenAI Redshift Snowflake Power BI Tableau REST SOAP API Contracts Dependency Mapping Risk Registers

What you'll do

Own the entire project lifecycle for large-scale contact center technology initiatives.
Conduct business requirements analysis and lead technical design discussions regarding API contracts and data models.
Identify system bottlenecks and analyze performance and reliability to deliver scalable solutions.
Define and own the multi-year product roadmap as the primary Product Champion.
Manage program governance including dependency mapping, risk registers, and change management.
Negotiate SOWs and hold third-party vendors accountable for specific deliverables.
Translate complex technical challenges into clear communications for both technical and non-technical audiences.

What we're looking for

3–5+ years of technical program/project management experience in technology environments.
Proficiency in Agile (Scrum/Kanban), hybrid delivery methodologies, and associated tooling like Jira or Confluence.
Good understanding of GenAI tools usage in all phases of the SDLC and program management.
Solid understanding of the contact center technology and customer service stack.
Strong command of program governance frameworks including dependency mapping, risk registers, and change management.
Experience managing vendor relationships, SOW negotiations, and third-party team accountability.
Bachelor’s degree or equivalent experience in Engineering, Computer Science, Business Administration, Management, or a related field.
PMP, PgMP, SAFe, or equivalent certification (preferred).

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