Engineering Program Manager, Customer Systems Platform Services

Apple Inc

Quick summary

Work type
On-site
Location
Sunnyvale, CA
Salary
$141,800–$213,700 / yr
Posted
31 days ago

Market check

Salary context

Competitive pay

How this pay compares to similar roles

Similar $198k
This role $178k
$130k most similar roles pay here $248k

This role pays less than 62% of similar roles. Most pay $159,925–$236,900 — the shaded band above. At the midpoint, this role pays about $178k versus about $198k for comparable roles.

Based on 240 similar postings.

Employer

About Apple Inc

Apple Inc. is a multinational technology company known for designing and manufacturing consumer electronics, software, and online services, including the iPhone, Mac, iPad, and App Store. Industry: Consumer Electronics & Software

Apple Inc currently has 638 open roles on FindRole.

Listed pay typically runs $171,600–$272,100 across 505 roles with salary data.

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View all roles at Apple Inc

At a glance

TL;DR · Engineering Program Manager, Customer Systems Platform Services

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As an Engineering Program Manager at Apple, you will lead complex programs across the Contact Center Technologies platform, managing initiatives from business requirements analysis through deployment. You’ll work closely with world-class engineers and cross-functional teams to identify bottlenecks, optimize system performance, and deliver scalable solutions that enhance customer experiences. This role requires a strong understanding of contact center technology stacks, including API contracts, data models, and integration patterns, as well as proficiency in Agile methodologies and tools like Jira and Confluence. Ideal candidates possess experience managing vendor relationships and have a solid grasp of program governance frameworks, making them adept at driving multi-year product roadmaps and ensuring successful project delivery on time and within scope.

Skills

Jira Confluence MS Project Agile Scrum Kanban GenAI API contracts REST SOA Redshift Snowflake Power BI Tableau CI/CD

What you'll do

  • Manage the full lifecycle of large-scale projects in contact center technology.
  • Identify and resolve bottlenecks in systems for performance and reliability.
  • Develop and own multi-year product roadmaps and define product evolution.
  • Lead technical design discussions, including API contracts and data models.
  • Collaborate with cross-functional teams to deliver scalable, intuitive solutions.
  • Manage vendor relationships and ensure third-party teams meet project deliverables.

What we're looking for

  • 3-5+ years of technical program/project management experience in technology environments.
  • Proficiency in Agile methodologies and associated tooling such as Jira and Confluence.
  • Strong understanding of contact center technology and customer service stack.
  • Expertise in program governance frameworks including dependency mapping and risk management.
  • Experience managing vendor relationships, SOW negotiations, and third-party team accountability.
  • Bachelor’s degree or equivalent experience in Engineering, Computer Science, or related field.

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