Engineering Program Manager, Customer Systems

Apple Inc

Confirmed live yesterday High trust

Quick summary

Work type: On-site
Location: Sunnyvale, CA
Salary: $144,600–$263,800 / yr
Posted: 59 days ago
Freshness: Confirmed live yesterday
Nearby: 99+ roles within 25 mi

Market check

Salary context

Competitive pay

How this pay compares to similar roles

Similar $201k

This role $204k

$130k $278k

below market most similar roles pay here above market

This role pays more than 59% of similar roles. Most pay $170,000–$231,300 — the blue band above. At the midpoint, this role pays about $204k versus about $201k for comparable roles.

Based on 240 similar postings.

Employer

About Apple Inc

Apple Inc. is a multinational technology company known for designing and manufacturing consumer electronics, software, and online services, including the iPhone, Mac, iPad, and App Store. Industry: Consumer Electronics & Software

Apple Inc currently has 3497 open roles on FindRole.

Listed pay typically runs $174,149–$277,600 across 2702 roles with salary data.

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At a glance

TL;DR · Engineering Program Manager, Customer Systems

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Engineering Program Manager - Customer Systems joins the Customer Systems Contact Center Product Engineering team within the Information Systems and Technology organization. This role involves collaborating with multiple teams to develop and bring innovative CRM solutions to life for various contact centers. The primary objective is to build systems that empower customers to seek assistance and find solutions to their problems. Key responsibilities include managing large, cross-functional engineering programs on high-profile, critical projects, facilitating architecture and design discussions, and leading geographically dispersed teams. Required skills include technical program management, experience in contact center or large-scale customer-facing systems, and a degree in Computer Science or a related field. Preferred qualifications include managing Gen AI programs, familiarity with AI/ML delivery lifecycles, LLM evaluation practices, and visual design tools.

Skills

CRM Gen AI AI/ML LLM Architecture Visual Design Tools Program Management Project Management

What you'll do

Manage large-scale, cross-functional engineering programs for high-profile customer systems.
Develop and deliver CRM solutions for various internal contact centers.
Facilitate and influence technical architecture and design discussions.
Lead and mentor geographically dispersed engineering teams.
Manage the delivery lifecycle for Generative AI and LLM evaluation programs.
Drive the development of scalable technology to support global customer interactions.
Oversee project timelines and milestones for critical, customer-facing systems.

What we're looking for

8+ years of experience in technical program or project management.
4 years minimum experience in Contact Center or related large-scale, customer-facing systems domains.
Proven experience managing large, cross-functional engineering programs on high-profile, critical projects.
Ability to facilitate and influence architecture and design discussions.
Ability to empower, mentor, and lead geographically dispersed teams.
Bachelor’s or Master’s degree in Computer Science or a related field, or equivalent experience.
2+ years of experience managing Gen AI programs (preferred).
Familiarity with AI/ML delivery lifecycles and LLM evaluation practices (preferred).

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