Engineering Program Manager, Customer Systems

Apple Inc

Confirmed live yesterday High trust

Quick summary

Work type: On-site
Location: Sunnyvale, CA
Salary: $144,600–$263,800 / yr
Posted: 13 days ago
Freshness: Confirmed live yesterday
Nearby: 99+ roles within 25 mi

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Salary context

Competitive pay

How this pay compares to similar roles

Similar $195k

This role $204k

$130k most similar roles pay here $278k

This role pays more than 57% of similar roles. Most pay $158,725–$231,475 — the shaded band above. At the midpoint, this role pays about $204k versus about $195k for comparable roles.

Based on 240 similar postings.

Employer

About Apple Inc

Apple Inc. is a multinational technology company known for designing and manufacturing consumer electronics, software, and online services, including the iPhone, Mac, iPad, and App Store. Industry: Consumer Electronics & Software

Apple Inc currently has 1984 open roles on FindRole.

Listed pay typically runs $175,000–$277,600 across 1590 roles with salary data.

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At a glance

TL;DR · Engineering Program Manager, Customer Systems

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The Engineering Program Manager- Customer Systems joins the Contact Center Product Engineering team within the Information Systems and Technology organization. In this role, you will collaborate with multiple teams to develop and deliver innovative CRM solutions for various contact centers. You will manage large, cross-functional engineering programs on high-profile, critical projects while facilitating architecture and design discussions. The position requires expertise in managing complex, large-scale customer-facing systems and potentially involves leading Gen AI programs, including familiarity with AI/ML delivery lifecycles and LLM evaluation practices. Key competencies include technical program management, mentoring geographically dispersed teams, and strong communication skills. This role focuses on the specific domain of building CRM infrastructure to empower customers seeking assistance and solving problems through integrated contact center technology solutions.

Skills

CRM Gen AI LLM AI/ML Architecture Design Visual Design Tools Project Management Program Management

What you'll do

Manage large-scale, cross-functional engineering programs for high-profile and critical projects.
Develop and implement CRM solutions for various internal contact centers.
Facilitate and influence technical architecture and design discussions.
Lead and mentor geographically dispersed engineering teams.
Manage the delivery lifecycle of Generative AI and LLM evaluation programs.
Coordinate with multiple teams to deliver innovative customer-facing technology solutions.
Oversee project timelines and manage complex requirements for large-scale systems.

What we're looking for

Bachelor's or Master's degree in Computer Science or a related field, or equivalent experience.
8+ years of experience in technical program or project management.
4 years minimum experience in Contact Center or related large-scale, customer-facing systems domains.
Proven experience managing large, cross-functional engineering programs on high-profile, critical projects.
Ability to facilitate and influence architecture and design discussions.
Ability to empower, mentor, and lead geographically dispersed teams.
2+ years of experience managing Gen AI programs.
Familiarity with AI/ML delivery lifecycles and LLM evaluation practices.

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