Engineering Program Manager, Customer Systems

Apple Inc

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Quick summary

Work type: On-site
Location: Austin, TX
Posted: 104 days ago
Freshness: Confirmed live today
Nearby: 99+ roles within 25 mi

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How this pay compares to similar roles

Similar $200k

$136k $263k

below market most similar roles pay here above market

This listing doesn't post a salary. Most similar roles pay $170,000–$230,287.

Based on 240 similar postings.

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About Apple Inc

Apple Inc. is a multinational technology company known for designing and manufacturing consumer electronics, software, and online services, including the iPhone, Mac, iPad, and App Store. Industry: Consumer Electronics & Software

Apple Inc currently has 3497 open roles on FindRole.

Listed pay typically runs $174,149–$277,600 across 2702 roles with salary data.

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At a glance

TL;DR · Engineering Program Manager, Customer Systems

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The Engineering Program Manager- Customer Systems joins the Customer Systems Contact Center Product Engineering team within the Information Systems and Technology organization. In this role, you will lead the delivery of innovative CRM solutions designed to empower customers and provide essential support. You will collaborate with multiple teams to bring these solutions to life, focusing on the technical challenges of contact center operations. Key responsibilities include facilitating architecture and design discussions, managing Gen AI programs, and utilizing the latest AI tools and models for task and report automation. The position requires technical fluency to work directly with engineering teams. You will apply your expertise in technical program management and the contact center domain to solve complex problems and improve the customer experience through robust software systems.

Skills

CRM Gen AI Contact Center Domain Architecture Design Visual Design Tools Report Automation

What you'll do

Lead the delivery of innovative CRM solutions for various company contact centers.
Manage the end-to-end lifecycle of Generative AI programs and initiatives.
Work directly with engineering teams to ensure technical fluency and project alignment.
Facilitate and influence technical architecture and design discussions.
Use AI tools and models to automate tasks and reporting processes.
Drive the development of systems that support global customer support experiences.
Translate high-level vision into actionable project plans and technical requirements.

What we're looking for

3+ years of experience in technical program or project management.
2 years minimum experience in Contact Center Domain.
2 years minimum experience working on Gen AI programs and adopting program management in GenAI Programs.
Familiarity using latest AI tools and models for task and report automation.
Strong technical fluency to work directly with engineering teams.
Ability to facilitate and influence architecture and design discussions.
Bachelor’s or Master’s degree in Computer Science or a related field, or equivalent experience.
Excellent verbal and written communication and presentation skills (preferred).

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