Manager, DRAM Customer Quality

Samsung Semiconductor

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Quick summary

Work type
On-site
Location
San Jose, CA
Salary
$163,000–$253,000 / yr
Posted
54 days ago
Freshness
Confirmed live today

Market check

Salary context

Competitive pay

How this pay compares to similar roles

Similar $213k
This role $208k
$151k $272k
below market most similar roles pay here above market

This role pays less than 56% of similar roles. Most pay $176,600–$250,000 — the blue band above. At the midpoint, this role pays about $208k versus about $213k for comparable roles.

Based on 240 similar postings.

Employer

About Samsung Semiconductor

Samsung Semiconductor is the global semiconductor business unit of Samsung Electronics, designing and manufacturing memory chips, logic semiconductors, and foundry solutions for a broad range of applications.

Samsung Semiconductor currently has 36 open roles on FindRole.

Listed pay typically runs $163,000–$253,000 across 36 roles with salary data.

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At a glance

TL;DR · Manager, DRAM Customer Quality

The Manager, DRAM Customer Quality joins the semiconductor team to support Tier 1 customers with advanced memory products, including LPDDR, DDR components, DIMMs, HBM, and GDDR. This customer-facing role involves coordinating failure analysis, managing technical issue tracking, and facilitating information exchange regarding product specifications, platform debug, quality, and compliance. The successful candidate will lead frequent communications with customers and engineering teams to align on quality requirements, manage outbound communications like 8D reports and change notifications, and maintain systems to track global requirements. Key requirements include a degree in Electrical Engineering or Computer Science and experience in DRAM or high-performance memory IC design, platform design for memory controllers, and advanced component packaging. The role solves critical technical challenges in semiconductor component quality and reliability.

What you'll do

  • Coordinate failure analysis for advanced memory products like LPDDR, DDR, HBM, and GDDR.
  • Identify and document technical issues with customers and publish reports to track required responses.
  • Communicate with customers and engineering teams to align on quality requirements and goals.
  • Manage outbound communications including Failure Analysis/8D reports, Change Notifications, and performance reports.
  • Create and maintain a system to track customer quality requirements across global teams.
  • Drive technical solutions to ensure consistent results and sustainable customer satisfaction.
  • Facilitate information exchange regarding product specifications, platform debug, quality, and compliance.

What we're looking for

  • Bachelor’s Degree in Electrical Engineering or Computer Science with 10+ years experience, Master's with 8+ years, or PhD with 5+ years.
  • Master's degree in Business, Engineering, or related discipline (preferred).
  • Experience in the semiconductor memory or closely related semiconductor industry.
  • Experience in a B2B customer-facing role supporting highly technical content.
  • Experience in DRAM or other high-performance memory IC design, application, test, or product engineering.
  • Experience in platform design related to memory controllers, memory channels, and interfaces.
  • Experience in advanced component packaging for high-speed interfaces and semiconductor component quality and reliability.
  • Excellent collaboration, communication, and writing skills to manage customer expectations and technical reports.

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