Manager, DRAM Customer Quality

Samsung Semiconductor

Confirmed live yesterday High trust

Quick summary

Work type
On-site
Location
San Jose, CA
Salary
$163,000–$253,000 / yr
Posted
8 days ago
Freshness
Confirmed live yesterday

Market check

Salary context

Competitive pay

How this pay compares to similar roles

Similar $214k
This role $208k
$151k most similar roles pay here $274k

This role pays less than 51% of similar roles. Most pay $174,712–$253,250 — the shaded band above. At the midpoint, this role pays about $208k versus about $214k for comparable roles.

Based on 240 similar postings.

Employer

About Samsung Semiconductor

Samsung Semiconductor is the global semiconductor business unit of Samsung Electronics, designing and manufacturing memory chips, logic semiconductors, and foundry solutions for a broad range of applications.

Samsung Semiconductor currently has 49 open roles on FindRole.

Listed pay typically runs $163,000–$253,000 across 49 roles with salary data.

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At a glance

TL;DR · Manager, DRAM Customer Quality

Manager, DRAM Customer Quality serves as a technical, customer-facing role supporting Tier 1 customers for advanced memory products including LPDDR, DDR components and DIMMs, HBM, and GDDR. The individual will act as a subject matter expert to coordinate failure analysis, manage outbound communications such as Failure Analysis/8D reports and Change Notifications, and track quality requirements across global teams. Key responsibilities involve facilitating information exchange regarding product specifications, platform debug, and compliance while ensuring high customer satisfaction. The ideal candidate possesses expertise in semiconductor memory, high-performance memory IC design, advanced component packaging for high-speed interfaces, and platform design related to memory controllers or channels. Required skills include excellent technical writing, collaborative communication, and the ability to manage complex quality and reliability issues within a fast-paced environment involving sophisticated semiconductor components and emerging technologies.

What you'll do

  • Coordinate failure analysis for advanced memory products like LPDDR, DDR, HBM, and GDDR.
  • Act as a subject matter expert to address customer concerns regarding product specifications, quality, and compliance.
  • Identify, document, and publish reports to track technical issues and manage customer expectations.
  • Lead communication between customers and engineering teams to align on quality requirements and goals.
  • Manage outbound communications including Failure Analysis/8D reports, Change Notifications, and performance reports.
  • Create and maintain systems to track quality-related requirements across global teams.
  • Gather and report critical information quickly to expedite technical analysis and response times.

What we're looking for

  • Bachelor's degree in Electrical Engineering, Computer Science, or related field with 10+ years of experience.
  • Master's degree in Business, Engineering, or a related field with 8+ years of experience.
  • PhD degree in a relevant field with 5+ years of experience.
  • Experience in the semiconductor memory or closely related semiconductor industry.
  • Experience in a B2B customer-facing role supporting highly technical content.
  • Expertise in DRAM or other high-performance memory IC design, application, test, or product engineering.
  • Knowledge of platform design for memory controllers, memory channels, and interfaces.
  • Experience with advanced component packaging for high-speed interfaces and semiconductor quality and reliability.

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