Director, Strategic Customer Engineering

Oracle

Confirmed live today High trust

Quick summary

Work type
On-site
Location
Nashville, TNAustin, TX
Salary
$146,300–$306,400 / yr
Posted
110 days ago
Freshness
Confirmed live today

Market check

Salary context

Competitive pay

How this pay compares to similar roles

Similar $238k
This role $226k
$127k $326k
below market most similar roles pay here above market

This role pays less than 51% of similar roles. Most pay $201,362–$274,625 — the blue band above. At the midpoint, this role pays about $226k versus about $238k for comparable roles.

Based on 240 similar postings.

Employer

About Oracle

Oracle Corporation is a leading multinational technology company specializing in database software, cloud computing, and enterprise software.

Oracle currently has 955 open roles on FindRole.

Listed pay typically runs $102,300–$234,600 across 790 roles with salary data.

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At a glance

TL;DR · Director, Strategic Customer Engineering

The Director, Strategic Customer Engineering leads a high-performing team within the OCI Strategic Customers Engineering organization to manage critical customer relationships. This leader oversees the delivery of complex, cross-functional infrastructure programs for customers deploying demanding AI, GPU, compute, storage, and networking workloads. Key responsibilities include owning large-scale GPU deployments from dock-to-live execution, establishing operating rhythms, and managing incident readiness and escalation. The role requires partnering with engineering, product, operations, support, and capacity teams to ensure delivery predictability and operational excellence. Candidates must demonstrate core competencies in cloud infrastructure, data center operations, and program management. The position involves translating technical requirements into clear milestones while mentoring program managers to improve execution quality and accountability across strategic customer environments and major service expansions.

What you'll do

  • Lead a team responsible for the delivery, operation, and scaling of OCI programs for strategic customers.
  • Manage large-scale GPU deployments from initial execution through operational readiness and service expansion.
  • Establish operating rhythms, KPIs, and execution frameworks to improve program predictability and transparency.
  • Identify and mitigate delivery risks, operational gaps, and technical blockers before they impact the customer.
  • Oversee incident readiness, escalation management, and corrective-action tracking for high-priority environments.
  • Translate complex technical requirements into clear milestones for senior customer stakeholders and internal leaders.
  • Mentor and develop program managers to improve execution quality and operational discipline.

What we're looking for

  • Must have 10+ years of experience.
  • Must be able to read, write, and speak English.
  • Experience leading program management, infrastructure delivery, or customer engineering teams at scale (preferred).
  • Strong understanding of cloud infrastructure, data center operations, GPU infrastructure, networking, compute, storage, and operational readiness (preferred).
  • Demonstrated success driving complex cross-functional programs across engineering, product, operations, support, and customer-facing teams (preferred).
  • Experience working directly with senior customer stakeholders and executive leadership (preferred).
  • Strong communication, presentation, relationship-building, and escalation-management skills (preferred).
  • Prior people management experience, including coaching, mentoring, and developing senior program leaders (preferred).

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