Senior Hardware Product Quality Manager

What you'll do

• Resolve customer complaints and provide technical guidance to engineering teams during critical incidents.
• Track key quality metrics and report findings to the quality engineering team and management.
• Use statistical methods to analyze reliability data and develop risk assessments for corrective actions.
• Create customer presentations regarding root cause analysis, risk assessments, and recovery plans.
• Write and review 8D reports for customer consumption.
• Coordinate across multiple internal engineering teams to ensure timely resolution of critical issues.
• Identify opportunities to integrate AI-enabled tools into quality management workflows.

What we're looking for

• BS or MS degree in electrical engineering, quality, or a related technical field (or equivalent experience).
• 8+ years of demonstrated experience in an electronics customer quality role.
• Experience in customer interface is critical.
• Excellent proficiency with 8D problem solving tools and methods.
• Strong organizational and program management skills to coordinate across multiple engineering and business teams.
• Proficiency in MS Office software, data analytical tools, and email communications.
• Background in semiconductor manufacturing processes, SMT, or PCBA practices (preferred).
• Knowledge of electronics reliability standards, server system hardware, or failure analysis (preferred).