This listing doesn't post a salary. Most similar roles pay
$143,300–$215,687.
Based on 240 similar postings.
Employer
About JPMorgan Chase
JPMorgan Chase & Co. is a global financial services firm and one of the largest banks in the world, offering investment banking, commercial banking, asset management, and consumer financial services.
JPMorgan Chase currently has
1117 open roles
on FindRole.
Listed pay typically runs
$186,160–$215,000
across 7 roles with salary data.
As a Technology Support Lead – Technical Implementation within the Payments Production Management team, you will lead a program organization to deliver measurable reliability and operational excellence outcomes. You will build structures and operating rhythms that translate complex initiatives into a cohesive transformation roadmap while maturing the organization toward Site Reliability Engineering practices. Your daily responsibilities include establishing centralized program functions, mentoring a high-performing team of leaders, defining scalable roles, and implementing portfolio-level governance for incident management, observability, automation, toil reduction, and release resilience. You will utilize enterprise-authorized AI capabilities to improve incident triage speed while ensuring human-in-the-loop validation. Key competencies include IT service management, systems thinking, executive storytelling, and experience with reliability metrics like availability, latency, and mean time to recovery within the context of large-scale payments and regulated financial services environments.
Establish and lead a centralized program function to structure initiatives with defined scope, ownership, milestones, and success metrics.
Recruit, develop, and mentor a high-performing team of program leaders and managers to deliver the transformation portfolio.
Define scalable roles, standards, and ways of working across the Payments Production Management organization.
Partner with leadership to create a multi-quarter roadmap aligned to reliability maturity goals and business priorities.
Implement portfolio-level governance including intake, prioritization, sequencing, and benefits tracking to increase transparency.
Consolidate fragmented efforts into coherent programs for incident management, observability, automation, and toil reduction.
Track and improve reliability outcomes using performance indicators like availability, latency, and mean time to recovery.
Lead the adoption of enterprise-authorized AI capabilities to improve incident triage speed and consistency.
What we're looking for
Bachelor's degree required.
5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services.
Demonstrated ability to build and scale a program management organization, including team formation, operating model design, governance, and execution discipline.
Proven program and portfolio leadership with strong delivery rigor, prioritization, and benefits tracking.
Strong understanding of IT service management and operational excellence, including incident management, observability, automation, and reliability metrics.
Exceptional stakeholder management and influencing skills across senior leaders and technical teams in a matrixed environment.
Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support production operations workflows with strong validation habits.
Experience supporting enterprise-scale payments or regulated financial services environments (preferred); familiarity with SLIs, SLOs, and error budgets (preferred).