Deskside Support Engineer/Field Service Engineer

What you'll do

• Provide technical support to end-users via phone, email, remote desktop tools, and in-person visits.
• Manage user onboarding by setting up accounts, provisioning devices, and installing software.
• Deploy and manage mobile devices using MDM tools like Jamf and Intune.
• Troubleshoot and resolve hardware and software issues for desktops, laptops, printers, and peripherals.
• Support conference room technology including video conferencing systems, projectors, and audio equipment.
• Install, configure, and maintain operating systems, software applications, and device drivers.
• Track and manage IT assets throughout their lifecycle using IT Asset Management processes.
• Update the ServiceNow CMDB with accurate information regarding hardware, software, and configuration items.

What we're looking for

• Provide technical support to end-users via phone, email, remote desktop tools, and in-person visits.
• Assist with user onboarding, account setup, device provisioning, and software installation.
• Deploy and manage mobile devices using MDM tools such as Jamf and Intune.
• Troubleshoot and resolve issues related to mobile device configuration, connectivity, and security.
• Provide printer support, including installation, maintenance, and troubleshooting of hardware and software.
• Support conference room devices, including video conferencing systems, projectors, and audio equipment.
• Diagnose and resolve hardware and software issues related to desktops, laptops, printers, and other peripherals.
• Possess mandatory skills in MDM Tools, Active Directory, M365, and Remote Desktop Tools.