Deskside Support Engineer/Field Service Engineer

What you'll do

• Provide technical support to end-users via phone, email, remote desktop tools, and in-person visits.
• Manage user onboarding by setting up accounts, provisioning devices, and installing software.
• Deploy and manage mobile devices using MDM tools like Jamf and Intune.
• Troubleshoot and resolve hardware and software issues for desktops, laptops, and peripherals.
• Maintain and support printers and conference room AV equipment.
• Install, configure, and maintain operating systems, software applications, and device drivers.
• Track IT assets and update the ServiceNow CMDB throughout the hardware lifecycle.
• Document all support activities and troubleshooting steps within the ticketing system.

What we're looking for

• Provide technical support to end-users via phone, email, remote desktop tools, and in-person visits.
• Assist with user onboarding, account setup, device provisioning, and software installation.
• Deploy and manage mobile devices using MDM tools such as Jamf and Intune.
• Provide printer support and maintain conference room devices including video conferencing systems and audio equipment.
• Diagnose and resolve hardware and software issues for desktops, laptops, and peripherals.
• Install, configure, and maintain operating systems, software applications, and device drivers.
• Utilize IT Asset Management processes and update ServiceNow CMDB with accurate hardware and software information.
• Proficiency in MDM Tools, Active Directory, M365, and Remote Desktop Tools is required.