Deskside Engineer

Cognizant

Confirmed live 2 days ago High trust

Quick summary

Work type: On-site
Location: Montpelier, VT
Salary: $79,000–$90,000 / yr
Posted: 29 days ago
Freshness: Confirmed live 2 days ago
Nearby: 65 roles within 25 mi

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $175k

This role $84k

$62k $240k

below market most similar roles pay here above market

This role pays less than 98% of similar roles. Most pay $127,325–$222,500 — the blue band above. At the midpoint, this role pays about $84k versus about $175k for comparable roles.

Based on 240 similar postings.

Employer

About Cognizant

Cognizant is a multinational IT services and consulting company offering digital transformation, technology, and business process services. It serves clients across financial services, healthcare, manufacturing, and other industries worldwide.

Cognizant currently has 341 open roles on FindRole.

Listed pay typically runs $100,000–$133,500 across 219 roles with salary data.

Most-posted roles

View all roles at Cognizant

At a glance

TL;DR · Deskside Engineer

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The Deskside Engineer provides comprehensive end-user support and desktop services within a fast-paced enterprise environment. The role involves providing onsite and remote support for desktops, laptops, mobile devices, and various software applications. Key responsibilities include diagnosing hardware, software, and network connectivity issues while managing and administering Windows 10/11, macOS devices, and Active Directory accounts. The engineer will also manage virtual desktop environments, including Citrix and Azure Virtual Desktop, and maintain printers and peripherals. Technical requirements include proficiency with endpoint management platforms like Intune and SCCM, as well as ticketing systems such as ServiceNow, Remedy, or Jira. The position focuses on resolving complex technical issues, maintaining IT asset inventory, and improving end-user computing services through collaboration with infrastructure, security, and networking teams.

Skills

Windows 10 Windows 11 macOS Active Directory Microsoft Intune SCCM Citrix Azure Virtual Desktop ServiceNow Remedy Jira Networking VPN LAN WAN Wi-Fi Remote Desktop Support EUC

What you'll do

Provide onsite and remote support for desktops, laptops, mobile devices, and software applications.
Diagnose and resolve hardware, software, operating system, and network connectivity issues.
Administer Windows 10/11, macOS devices, Active Directory, Intune, and SCCM.
Manage and troubleshoot virtual desktop environments including Citrix and Azure Virtual Desktop.
Install and maintain printers, peripherals, conferencing equipment, and other workplace technology.
Resolve incidents and service requests through ticketing systems while meeting SLA requirements.
Maintain IT asset inventory and document technical procedures to improve operational efficiency.

What we're looking for

Bachelor's degree in Information Technology, Computer Science, or related field or equivalent practical experience.
6-8 years of experience in Desktop Support, Deskside Support, or End User Computing environments.
Experience supporting enterprise-scale environments and IT service management processes.
Proficiency in Windows 10/11 administration, macOS support, and Active Directory administration.
Experience with endpoint management platforms such as Microsoft Intune and SCCM.
Knowledge of networking fundamentals including LAN, WAN, Wi-Fi, and VPN.
Experience with virtual desktop technologies including Citrix and Azure Virtual Desktop.
Proficiency with ticketing systems such as ServiceNow, Remedy, or Jira.