MAC Deskside Support Engineer

Cognizant

Confirmed live today High trust

Quick summary

Work type
On-site
Location
Boston, MA
Salary
$80,000–$85,000 / yr
Posted
2 days ago
Freshness
Confirmed live today
Nearby
99+ roles within 25 mi

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $189k
This role $82k
$59k $280k
below market most similar roles pay here above market

This role pays less than 97% of similar roles. Most pay $136,112–$241,750 — the blue band above. At the midpoint, this role pays about $82k versus about $189k for comparable roles.

Based on 240 similar postings.

Employer

About Cognizant

Cognizant is a multinational IT services and consulting company offering digital transformation, technology, and business process services. It serves clients across financial services, healthcare, manufacturing, and other industries worldwide.

Cognizant currently has 397 open roles on FindRole.

Listed pay typically runs $100,000–$135,000 across 262 roles with salary data.

Most-posted roles

View all roles at Cognizant

At a glance

TL;DR · MAC Deskside Support Engineer

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The MAC - Deskside Support Engineer joins the IT team to provide comprehensive technical support to internal staff and clients through remote, phone, email, and in-person interactions. The primary focus involves managing a macOS-heavy device estate, where the engineer will handle user onboarding, account setup, and software installations. Key responsibilities include deploying and managing mobile devices, troubleshooting printer hardware, and maintaining conference room audio-visual equipment. The role requires proficiency with MDM tools like Jamf and Intune, as well as endpoint management tools such as SCCM. Candidates must utilize Active Directory, M365, and remote desktop tools to resolve hardware and software issues. Additionally, the position involves managing IT assets through ServiceNow CMDB, performing image deployments via PXE boot and Autopilot, and ensuring security compliance.

Skills

macOS Jamf Intune SCCM Active Directory M365 PXE boot ServiceNow Remote Desktop MDM IT Asset Management Video Conferencing Systems Printer Support

What you'll do

  • Provide technical support to end-users via phone, email, remote desktop tools, and in-person visits.
  • Manage user onboarding by setting up accounts, provisioning devices, and installing software.
  • Deploy and manage mobile devices using MDM tools like Jamf and Intune.
  • Troubleshoot and resolve hardware and software issues for desktops, laptops, printers, and peripherals.
  • Support conference room technology including video conferencing systems, projectors, and audio equipment.
  • Install, configure, and maintain operating systems, software applications, and device drivers.
  • Track and manage IT assets throughout their lifecycle using IT Asset Management processes.
  • Document all support activities and troubleshooting steps within the ticketing system.

What we're looking for

  • Strong macOS support experience is required.
  • Proficiency in MDM tools such as Jamf and Intune is required.
  • Experience with endpoint management tools like SCCM and Intune is required.
  • Knowledge of image deployment concepts including PXE boot, Mac device image, and Intune Autopilot is required.
  • Proficiency in Active Directory, M365, and Remote Desktop Tools is required.
  • Experience with user onboarding, mobile device deployment, printer support, and conference room device support is required.
  • Ability to perform hardware and software upgrades, installations, and maintenance is required.
  • Ability to utilize IT Asset Management processes and update ServiceNow CMDB is required.

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