Deskside Support Engineer

Cognizant

Confirmed live today High trust

Quick summary

Work type: On-site
Location: Fort Wayne, IN
Posted: 7 days ago
Freshness: Confirmed live today
Nearby: 44 roles within 25 mi

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Salary context

How this pay compares to similar roles

Similar $153k

$105k $201k

below market most similar roles pay here above market

This listing doesn't post a salary. Most similar roles pay $114,425–$192,062.

Based on 240 similar postings.

Employer

About Cognizant

Cognizant is a multinational IT services and consulting company offering digital transformation, technology, and business process services. It serves clients across financial services, healthcare, manufacturing, and other industries worldwide.

Cognizant currently has 397 open roles on FindRole.

Listed pay typically runs $100,000–$135,000 across 262 roles with salary data.

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At a glance

TL;DR · Deskside Support Engineer

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The Deskside Support Engineer provides onsite IT support for end users within a fast-paced enterprise environment. This role involves providing Level 1 deskside support for Windows 11 desktops, laptops, printers, mobile devices, and peripherals. Key responsibilities include troubleshooting hardware, software, and connectivity issues, managing incidents through a ticketing system, and supporting conference room technologies like Microsoft Teams-enabled meeting rooms. The engineer will configure, deploy, and maintain workstations, manage user provisioning, and maintain accurate IT asset inventory records. Required technical skills include Windows 11 administration, networking fundamentals like TCP/IP, DNS, and VPN, and experience with audio/visual equipment. The role utilizes Microsoft 365, Active Directory, Azure Active Directory/Microsoft Entra ID, and ITSM tools to ensure business continuity and resolve technical problems for employees.

Skills

Windows 11 Microsoft 365 Active Directory Azure Active Directory Microsoft Entra ID VDI TCP/IP DNS DHCP VPN ITSM ServiceNow Remedy Jira Service Management Outlook Teams OneDrive SharePoint Wi-Fi

What you'll do

Provide Level 1 deskside support for Windows 11 desktops, laptops, printers, and mobile devices.
Troubleshoot hardware, software, application, login, and connectivity issues using the ticketing system.
Support conference room technologies including displays, cameras, microphones, and Microsoft Teams meeting tools.
Configure, deploy, image, and maintain laptops and workstations for new and existing employees.
Manage user provisioning activities including account setup, device assignments, and VDI troubleshooting.
Perform basic troubleshooting for LAN, Wi-Fi, VPN, TCP/IP, DNS, and DHCP connectivity issues.
Maintain accurate IT asset inventory records and track the lifecycle of all end-user equipment.
Create and maintain technical documentation, knowledge articles, and operational procedures.

What we're looking for

6+ years of experience in Desktop Support, Help Desk, Deskside Support, or End User Computing environments.
Strong knowledge of Windows 11 administration, configuration, and troubleshooting.
Experience supporting desktop hardware, laptops, printers, mobile devices, and peripherals.
Understanding of networking fundamentals including TCP/IP, DNS, DHCP, Wi-Fi, VPN, and basic connectivity troubleshooting.
Experience deploying, configuring, and maintaining end-user computing devices.
Experience supporting conference room technologies and audio/video equipment.
Strong customer service, communication, and problem-solving skills.
Experience with Microsoft 365, Active Directory, Azure AD, ITSM tools, and VDI (preferred); relevant certifications (preferred).

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