Lead Data Center Support Services Technician

Oracle

Confirmed live 2 days ago High trust

Quick summary

Work type
On-site
Location
Ashburn, VA
Salary
$66,200–$132,400 / yr
Posted
27 days ago
Freshness
Confirmed live 2 days ago

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $175k
This role $99k
$49k most similar roles pay here $229k

This role pays less than 92% of similar roles. Most pay $139,200–$211,200 — the shaded band above. At the midpoint, this role pays about $99k versus about $175k for comparable roles.

Based on 240 similar postings.

Employer

About Oracle

Oracle Corporation is a leading multinational technology company specializing in database software, cloud computing, and enterprise software.

Oracle currently has 781 open roles on FindRole.

Listed pay typically runs $102,300–$209,500 across 713 roles with salary data.

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At a glance

TL;DR · Lead Data Center Support Services Technician

The Lead Data Center Support Services Technician joins the infrastructure team to manage complex hardware support services ensuring reliability and availability at scale. This role involves overseeing server lifecycle management, performing advanced power distribution practices, and executing large-scale network builds and migrations. The technician serves as the highest operational escalation point for incidents, leading cross-functional triage, root-cause analysis, and long-term corrective actions while designing and governing site augmentations. Key responsibilities include standardizing SOPs/MOPs, managing ticket taxonomy, and ensuring compliance with safety and security protocols. The role requires expertise in hardware maintenance, network configuration, and infrastructure troubleshooting to resolve complex errors. By partnering with engineering and networking teams, the technician implements architectural improvements and automates workflows to mitigate risk and improve observability across the fleet while mentoring teammates on best practices and technical execution.

What you'll do

  • Oversee the lifecycle management of servers and components to ensure performance validation without impacting critical workloads.
  • Lead the planning, risk assessment, and execution governance for large-scale network builds and migrations.
  • Serve as the highest operational escalation point for complex incidents, leading cross-functional triage and root-cause analysis.
  • Govern adherence to SOPs/MOPs and site rules for high-risk work while ensuring compliance with safety and security regulations.
  • Develop and implement automation triggers and triage playbooks to improve response consistency and speed.
  • Partner with engineering teams to identify architectural improvements, reduce single points of failure, and enhance observability.
  • Mentor technicians on advanced power distribution practices, technical skills, and execution quality.
  • Drive the standardization of operational procedures across regions to improve performance and reliability.

What we're looking for

  • Must have 6 to 10+ years of experience in data center operations or related fields.
  • Must be able to read, write, and speak English.
  • Must lead complex data center hardware support services to ensure reliability and availability at scale.
  • Must manage the lifecycle of servers and components including diagnosis, replacement, and performance validation.
  • Must oversee network configuration, installation, and large-scale build execution.
  • Must serve as the highest operational escalation point for incidents and conduct root-cause analysis.
  • Must mentor team members and develop internal capabilities through training and coaching.
  • Must ensure compliance with safety protocols, site rules, and audit requirements.

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