Lead Data Center Support Services Technician

Oracle

Confirmed live yesterday High trust

Quick summary

Work type
On-site
Location
Phoenix, AZ
Salary
$66,200–$132,400 / yr
Posted
29 days ago
Freshness
Confirmed live yesterday

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $157k
This role $99k
$51k most similar roles pay here $211k

This role pays less than 84% of similar roles. Most pay $118,062–$195,150 — the shaded band above. At the midpoint, this role pays about $99k versus about $157k for comparable roles.

Based on 240 similar postings.

Employer

About Oracle

Oracle Corporation is a leading multinational technology company specializing in database software, cloud computing, and enterprise software.

Oracle currently has 781 open roles on FindRole.

Listed pay typically runs $102,300–$209,500 across 713 roles with salary data.

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At a glance

TL;DR · Lead Data Center Support Services Technician

The Lead Data Center Support Services Technician leads complex hardware support services to ensure infrastructure resilience, reliability, and availability at scale. This role involves managing the lifecycle of servers and components, overseeing large-scale network builds and migrations, and serving as the highest operational escalation point for incidents. The technician performs root-cause analysis, designs and governs advanced change activities, and standardizes SOPs and MOPs across regions. Key responsibilities include coordinating with engineering, capacity, networking, and security teams to automate workflows and mitigate risks. The role requires expertise in power distribution practices, hardware maintenance, network configuration, and cabling. Essential skills include technical troubleshooting, project management, and mentoring team members. This position addresses the critical challenge of maintaining high-availability data center operations while ensuring compliance with safety regulations and infrastructure standards across a global fleet.

What you'll do

  • Oversee lifecycle management for servers and components while ensuring performance validation without impacting critical workloads.
  • Lead the planning, risk assessment, and execution governance for large-scale network builds and migrations.
  • Serve as the highest operational escalation point for complex incidents and lead cross-functional root-cause analysis.
  • Govern adherence to SOPs/MOPs and ensure compliance with physical security procedures and local regulations.
  • Develop and implement automation triggers and triage playbooks to improve response consistency and speed.
  • Mentor technicians on advanced power distribution practices, safety standards, and technical execution quality.
  • Partner with engineering teams to identify architectural improvements and reduce single points of failure.
  • Drive the creation of durable design changes based on post-incident reviews to reduce risk across the fleet.

What we're looking for

  • Must have 6 to 10+ years of experience in data center operations or related fields.
  • Ability to read, write, and speak English.
  • Experience leading complex data center hardware support services for reliability and availability at scale.
  • Proficiency in managing server lifecycle, power distribution practices, and complex hardware interventions.
  • Expertise in network configuration, installation, and large-scale infrastructure builds.
  • Ability to lead cross-functional triage, root-cause analysis, and high-level technical escalations.
  • Experience governing SOPs/MOPs and ensuring compliance with safety and security regulations.
  • Proven ability to mentor team members and drive process improvements across the organization.

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