IT Technician Fab Support

What you'll do

• Install, configure, and provision new computers in the FAB according to established standards.
• Maintain, upgrade, and troubleshoot IT hardware within cleanroom environments while following strict safety protocols.
• Provide immediate troubleshooting for production-critical systems to ensure 24/7 assembly line and wafer-processing uptime.
• Manage incidents, service requests, and hardware lifecycle tickets using ITSM platforms like Jira or ServiceNow.
• Maintain accurate IT inventory and hardware lifecycle records for all endpoints in cleanroom and sub-fab areas.
• Monitor server performance, capacity, and health to ensure continuous uptime and optimal performance.

What we're looking for

• Associate degree in Computer Science, Information Technology, or a related field; equivalent experience may be considered.
• At least 1 year of experience in systems support, IT operations, or manufacturing IT environments.
• Experience with ITIL frameworks and incident, problem, and change management processes.
• Ability to communicate and explain technical issues to process engineers, cleanroom operators, and non-technical stakeholders.
• Strong IT troubleshooting, problem-solving, and analytical skills with high attention to detail.
• Ability to work independently and collaboratively under pressure while multitasking.
• Knowledge of manufacturing processes and operations (preferred).
• Indefinite US work authorization is required.