IT Support Administrator I

What you'll do

• Provide local and remote technical support for end users in the NYC office.
• Maintain Zoom Rooms and AV hardware within conference rooms.
• Monitor for security threats and malware to protect company assets.
• Manage enterprise systems, including servers, desktops, and mobile devices.
• Maintain local network infrastructure and related hardware.
• Enforce IT compliance policies and educate employees on security obligations.
• Perform machine and account provisioning and deprovisioning.
• Manage enterprise software and SaaS technologies for the organization.

What we're looking for

• Experience with macOS administration and support.
• Experience managing formal ticketing systems.
• Experience administering SaaS technologies.
• Experience with machine and account provisioning and deprovisioning.
• Experience managing enterprise security including endpoint security, email security, and mobile device management.
• Ability to troubleshoot and maintain local network infrastructure, printers, and various hardware.
• Experience administering Google for Business (preferred).
• Apple Certified Associate or ACSP certification (preferred); automation and scripting experience (preferred).