IT Support Specialist II

DoorDash, Inc

Confirmed live yesterday High trust

Quick summary

Work type
On-site
Location
New York, NY
Posted
32 days ago
Freshness
Confirmed live yesterday
Nearby
99+ roles within 25 mi

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Salary context

How this pay compares to similar roles

Similar $129k
$96k most similar roles pay here $158k

This listing doesn't post a salary. Most similar roles pay $105,050–$152,150.

Based on 239 similar postings.

Employer

About DoorDash, Inc

DoorDash, Inc. is an American company operating online food ordering and food delivery. It trades under the symbol DASH. With a 56% market share, DoorDash is the largest food delivery platform in the United States.

DoorDash, Inc currently has 187 open roles on FindRole.

Listed pay typically runs $144,800–$212,950 across 166 roles with salary data.

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At a glance

TL;DR · IT Support Specialist II

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IT Support Specialist II joins the IT Service Desk Team to provide hands-on, onsite technical support for employees in the New York office. This role involves managing and resolving daily support tickets through Jira while troubleshooting a variety of hardware and software issues. Key responsibilities include maintaining conference room and AV technology, supporting workplace tools, and collaborating with cross-functional teams on projects like software rollouts and process enhancements. The ideal candidate will manage a primarily macOS environment alongside ChromeOS and Windows systems. Core technologies and tools include Jira, Okta, Google Workspace, Slack, Zoom, and AI platforms such as ChatGPT, Cursor, and Claude. Technical tasks involve resolving issues with laptops, peripherals, Wi-Fi, VPNs, and identity management. The role focuses on solving technical problems for employees to ensure seamless daily operations within the workplace environment.

Skills

Jira macOS ChromeOS Windows Okta Google Workspace Slack Zoom ChatGPT Cursor Claude Mosyle Intune Jamf Kandji VPN Wi-Fi AV SaaS MDM

What you'll do

  • Provide onsite IT support for employees at the New York office.
  • Manage, triage, and resolve daily technical support tickets using Jira.
  • Troubleshoot hardware and software issues across macOS, ChromeOS, and Windows platforms.
  • Resolve identity management issues including MFA, password resets, and Okta access.
  • Maintain and troubleshoot conference room AV technology and hybrid meeting setups.
  • Support core SaaS applications including Google Workspace, Slack, and Zoom.
  • Execute IT initiatives such as software rollouts and office technology improvements.
  • Document troubleshooting steps and resolution details clearly within the ticketing system.

What we're looking for

  • Minimum of 3 years of experience in technical support, desktop support, service desk, or IT operations.
  • Experience managing IT support tickets through Jira or a similar ticketing system.
  • Strong familiarity with macOS, ChromeOS, and Windows operating systems.
  • Strong experience supporting Google Workspace, including Gmail, Drive, Docs, Sheets, Calendar, and Meet.
  • Experience with Okta or similar identity management tools for MFA, password resets, and access issues.
  • Experience supporting Slack and Zoom, including user access and AV-related issues.
  • Familiarity with AI tools such as ChatGPT, Cursor, or Claude (preferred).
  • Familiarity with Mosyle, Intune, Jamf, Kandji, or other MDM tools (preferred); basic networking and AV troubleshooting (preferred).

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