Senior IT Analyst

The Federal Reserve

Confirmed live today High trust

Quick summary

Work type
On-site
Location
Cleveland, OHSt. Louis, MOKansas City, MODallas, TXRichmond, VA
Salary
$73,400–$91,800 / yr
Employment
Full-time
Posted
7 days ago
Freshness
Confirmed live today
Closes
Nov 9, 2026

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $139k
This role $83k
$63k $173k
below market most similar roles pay here above market

This role pays less than 99% of similar roles. Most pay $117,000–$161,337 — the blue band above. At the midpoint, this role pays about $83k versus about $139k for comparable roles.

Based on 240 similar postings.

Employer

About The Federal Reserve

The Federal Reserve is the central bank of the United States—one of the world's most influential, trusted and prestigious financial organizations.

The Federal Reserve currently has 33 open roles on FindRole.

Listed pay typically runs $113,250–$158,300 across 12 roles with salary data.

Most-posted roles

View all roles at The Federal Reserve

At a glance

TL;DR · Senior IT Analyst

JOB TITLE: IT Analyst Experienced/Senior/Advanced The IT Analyst Experienced/Senior/Advanced joins the Infrastructure, Platforms & Operations portfolio to support the strategic direction of System IT infrastructure and operations. This role serves as a business partner for secure IT products, focusing on IT service management request delivery. The analyst drives innovation by identifying, evaluating, and developing processes to build a federated service management ecosystem. Key responsibilities include performing complex analysis of business issues, translating customer feedback into technical specifications, and leading process improvement projects. The position utilizes AI-native methodologies, ServiceNow, and Generative AI platforms, including prompt engineering and Agentic AI. The role solves technical and systems issues by automating manual processes and providing expert advice on best practices for incident, change, configuration, asset, and problem management within a complex financial systems environment.

What you'll do

  • Perform complex analysis of business issues to recommend sustainable solutions using AI-native methodologies for IT service management.
  • Translate customer feedback into refined technical requirements and specifications using AI-native solutions.
  • Analyze IT service management statistics to identify trends and opportunities for process automation.
  • Design and develop new business processes using AI and non-AI based service management automation technologies.
  • Lead process improvement discussions and present automation outcomes to senior management in written and verbal formats.
  • Document best practices for the broader service management community.
  • Participate in cross-functional team initiatives and process improvement projects within IT service management.

What we're looking for

  • Bachelor’s degree in information technology, Computer Science, or related field.
  • 10+ years of experience in Information Technology (IT) analysis or a similar analytics role.
  • Advanced understanding of IT Service Management (ITSM) processes, operations, policies, and technologies.
  • Proven experience with enterprise IT platforms such as ServiceNow.
  • Demonstrated ability to lead initiatives, facilitate cross-team collaboration, and translate complex technical concepts for stakeholders.
  • Strong analytical and problem-solving skills to assess data quality, process gaps, and system dependencies.
  • Excellent interpersonal, negotiation, creativity, and oral and written communication skills.

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