Infra Configuration Consultant, Mainframe Capacity and Performance Analyst

What you'll do

• Analyze mainframe capacity, utilization, and performance trends using RMF, SMF, CA-MICS, and other reporting tools.
• Produce daily, weekly, monthly, and ad hoc reports to support operational decision-making and long-range planning.
• Identify system bottlenecks and optimization opportunities regarding CPU, memory, disk I/O, and workload management.
• Perform workload analysis and tuning across z/OS environments including WLM service classes and job flow behavior.
• Coordinate with vendors and internal teams on microcode installation, hardware fixes, and new device implementation.
• Manage incident, problem, and change activities through established IT service management processes like ServiceNow.
• Execute software and configuration changes following Endevor procedures and enterprise governance standards.
• Use diagnostic tools such as Strobe, Syslog, and SDSF to investigate system behavior and perform root cause analysis.

What we're looking for

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field is required.
• At least 3 years of relevant or direct industry experience is typically required for this role level.
• Experience supporting IBM mainframe environments including z/OS operations, performance analysis, and capacity planning is required.
• Working knowledge of mainframe performance and accounting data sources such as RMF, SMF, CA-MICS, or MXG is required.
• Proficiency in using SAS or similar analytical tools to manipulate data and perform trend analysis is required.
• Understanding of z/OS architecture, workload management concepts, and core system utilities like SDSF and TSO/E is required.
• Knowledge of incident, problem, and change management disciplines in an enterprise technology environment is required.
• Experience coordinating mainframe hardware activities including maintenance, vendor engagement, and device-related changes is required.