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About Datadog
Datadog, Inc. is an American company that provides an observability service for cloud-scale applications, providing monitoring of servers, databases, tools, and services, through a SaaS-based data analytics platform.
Datadog currently has
257 open roles
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Listed pay typically runs
$163,000–$215,000
across 131 roles with salary data.
The Incident and Escalation Manager, EMEA joins the Incident and Escalation Management team within the Global Support Engineering organization to improve customer experience during critical moments. In this role, you will drive the resolution of incidents and escalations while providing technical engagement and communication for global customers. You will manage customer issues from start to finish, design real-time monitoring for infrastructures, and lead projects to deliver operational improvements based on lessons learned. Responsibilities include troubleshooting recurring cloud infrastructure issues, creating training documentation, and mentoring peers. The ideal candidate possesses experience in incident management, support, or network roles and demonstrates proficiency in Python, JavaScript, or shell scripting. You must be able to correlate behaviors based on known interdependencies while managing public or sensitive communications during large-scale incidents within a fast-paced environment.