Support Developer, Officer

State Street

Confirmed live yesterday High trust

Quick summary

Work type
On-site
Location
Boston, MA
Salary
$70,000–$118,750 / yr
Posted
45 days ago
Freshness
Confirmed live yesterday

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $188k
This role $94k
$52k most similar roles pay here $242k

This role pays less than 97% of similar roles. Most pay $151,875–$223,750 — the shaded band above. At the midpoint, this role pays about $94k versus about $188k for comparable roles.

Based on 240 similar postings.

Employer

About State Street

State Street Corporation is one of the world''s largest custodian banks and asset managers, providing investment servicing, investment management, and investment research to institutional investors. Industry: Financial Services & Asset Custody

State Street currently has 176 open roles on FindRole.

Listed pay typically runs $120,000–$202,500 across 172 roles with salary data.

Most-posted roles

View all roles at State Street

At a glance

TL;DR · Support Developer, Officer

CX BAU Solutions & Foundation - Support Developer, Officer - State Street Investment Management joins the Client Experience team to provide production support leadership and incident management coordination across various applications. This role serves as the first line of escalation for critical incidents, where the individual will partner with infrastructure, security, and vendor teams to ensure platform stability and resolve issues promptly. Daily responsibilities include leading incident bridge calls, performing root cause analysis, monitoring production health, and identifying opportunities for automation and process improvements. The ideal candidate possesses expertise in Java, Python, and SQL while supporting applications on AWS and cloud-native platforms. They must navigate complex distributed system architectures and utilize monitoring, logging, and observability tools to manage risks within a highly regulated financial services environment, ensuring high reliability and improved supportability for the core product suite.

What you'll do

  • Act as the first line of escalation for critical production incidents across various applications.
  • Coordinate with infrastructure, security, and vendor teams to accelerate incident resolution and minimize business impact.
  • Lead incident bridge calls and facilitate collaboration between multiple technical teams during major outages.
  • Provide clear status updates and risk mitigation communications to business and IT leadership.
  • Monitor production health to identify service degradation trends and proactively escalate potential risks.
  • Perform root cause analysis reviews and track corrective actions through to completion.
  • Identify recurring issues and recommend improvements for stability, monitoring, automation, and processes.
  • Maintain incident management documentation, operational procedures, and support runbooks.

What we're looking for

  • Bachelor's degree in Computer Science, Information Systems, Engineering, or a related technical discipline.
  • 5+ years of experience in software development, production support, and enterprise technology operations.
  • Strong knowledge of enterprise applications, shared services, and distributed system architectures.
  • Hands-on experience with Java, Python, and SQL.
  • Experience supporting applications hosted on AWS and cloud-native platforms.
  • Understanding of databases, application infrastructure, networking concepts, and enterprise platforms.
  • Knowledge of application security principles and operational risk controls.
  • Experience with monitoring, logging, observability tools, and IT operational processes like incident and change management.

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