Support Developer, Officer, CX BAU Solutions & Foundation

State Street

Confirmed live today High trust

Quick summary

Work type
On-site
Location
Boston, MA
Salary
$70,000–$118,750 / yr
Employment
Full-time
Posted
56 days ago
Freshness
Confirmed live today
Closes
Dec 12, 2026

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $190k
This role $94k
$51k $244k
below market most similar roles pay here above market

This role pays less than 98% of similar roles. Most pay $154,587–$225,000 — the blue band above. At the midpoint, this role pays about $94k versus about $190k for comparable roles.

Based on 240 similar postings.

Employer

About State Street

State Street Corporation is one of the world''s largest custodian banks and asset managers, providing investment servicing, investment management, and investment research to institutional investors. Industry: Financial Services & Asset Custody

State Street currently has 351 open roles on FindRole.

Listed pay typically runs $115,000–$195,944 across 199 roles with salary data.

Most-posted roles

View all roles at State Street

At a glance

TL;DR · Support Developer, Officer, CX BAU Solutions & Foundation

The CX BAU Solutions & Foundation - Support Developer, Officer - State Street Investment Management role involves providing production support leadership and incident management coordination within the Client Experience team. The professional will serve as the first line of escalation for critical production incidents, partnering with application, infrastructure, security, and vendor teams to ensure platform stability. Daily responsibilities include leading incident bridge calls, performing root cause analysis, monitoring production health, and identifying automation or process improvements. The role requires hands-on experience with Java, Python, and SQL, as well as supporting applications hosted on AWS and cloud-native platforms. Candidates must possess skills in monitoring, logging, observability tools, and networking concepts. This position addresses operational risk controls and reliability within a highly regulated financial services environment.

What you'll do

  • Lead incident bridge calls and coordinate across technology teams to resolve critical production issues.
  • Provide timely status updates and risk mitigation communications to business and IT leadership.
  • Monitor production health to identify service degradation trends and proactively escalate potential risks.
  • Perform root cause analysis reviews and track corrective actions to closure.
  • Recommend and implement stability, monitoring, automation, and process improvements for applications.
  • Maintain incident management documentation, operational procedures, and support runbooks.
  • Partner with development teams to improve application reliability, resiliency, and supportability.

What we're looking for

  • Bachelor's degree in Computer Science, Information Systems, Engineering, or a related technical discipline.
  • 5+ years of experience in software development, production support and enterprise technology operations.
  • Strong knowledge of enterprise applications, shared services, and distributed system architectures.
  • Hands-on experience with Java, Python, and SQL.
  • Experience supporting applications hosted on AWS and cloud-native platforms.
  • Strong understanding of databases, application infrastructure, networking concepts, and enterprise platforms.
  • Knowledge of application security principles and operational risk controls.
  • Experience with monitoring, logging, observability tools, and IT operational processes.
  • Knowledge of AI technologies and practical application of AI-driven operational capabilities (preferred).
  • Experience in financial services or highly regulated environments (preferred).

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