Senior Tier 2 Helpdesk Specialist
Leidos
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This listing doesn't post a salary. Most similar roles pay $99,969–$161,500.
Based on 240 similar postings.
Employer
General Dynamics is a global aerospace and defense company offering a broad portfolio of products and services in business aviation, ship construction, land combat vehicles, and information technology. It serves customers in the U.S. government, allied governments, and a diverse array of commercial markets.
General Dynamics currently has 1082 open roles on FindRole.
Listed pay typically runs $124,397–$151,803 across 967 roles with salary data.
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The COMSEC Tier 2 Technical Support Desk Technician provides critical frontline support to Army COMSEC users, ensuring secure and compliant communications security operations. Working within the Communications Security Operations Center, you will troubleshoot specialized cryptographic equipment, software, keys, and hardware including MGC/CHO, ACES, SKL, TKL, and iApp systems. Daily responsibilities involve analyzing trouble tickets, performing independent technical diagnostics, managing account data, and guiding customers through step-by-step resolutions via phone or MS Teams. You will also support the testing and deployment of emerging technologies while maintaining configuration management data to ensure compliance with policies like AR 380-40. Required skills include technical troubleshooting and knowledge of telecommunication technologies, tactical networking environments, and specific tools like HPeSM. The role addresses the critical business problem of maintaining secure, reliable communication infrastructure through proactive maintenance and hardware/software integration.
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