COMSEC Technical Support Desk Technician

General Dynamics

Confirmed live yesterday High trust

Quick summary

Work type
On-site
Location
Fort Huachuca, AZ
Posted
29 days ago
Freshness
Confirmed live yesterday

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Salary context

How this pay compares to similar roles

Similar $131k
$93k most similar roles pay here $169k

This listing doesn't post a salary. Most similar roles pay $99,969–$161,500.

Based on 240 similar postings.

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About General Dynamics

General Dynamics is a global aerospace and defense company offering a broad portfolio of products and services in business aviation, ship construction, land combat vehicles, and information technology. It serves customers in the U.S. government, allied governments, and a diverse array of commercial markets.

General Dynamics currently has 1082 open roles on FindRole.

Listed pay typically runs $124,397–$151,803 across 967 roles with salary data.

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At a glance

TL;DR · COMSEC Technical Support Desk Technician

The COMSEC Tier 2 Technical Support Desk Technician provides critical frontline support to Army COMSEC users, ensuring secure and compliant communications security operations. Working within the Communications Security Operations Center, you will troubleshoot specialized cryptographic equipment, software, keys, and hardware including MGC/CHO, ACES, SKL, TKL, and iApp systems. Daily responsibilities involve analyzing trouble tickets, performing independent technical diagnostics, managing account data, and guiding customers through step-by-step resolutions via phone or MS Teams. You will also support the testing and deployment of emerging technologies while maintaining configuration management data to ensure compliance with policies like AR 380-40. Required skills include technical troubleshooting and knowledge of telecommunication technologies, tactical networking environments, and specific tools like HPeSM. The role addresses the critical business problem of maintaining secure, reliable communication infrastructure through proactive maintenance and hardware/software integration.

What you'll do

  • Provide technical support for COMSEC systems including MGC/CHO, ACES, SKL, TKL, and iApp.
  • Troubleshoot, resolve, and document Tier 2 COMSEC issues via phone, MS Teams, or email.
  • Perform independent technical diagnostics to identify and correct hardware, boot, connectivity, and configuration errors.
  • Execute COMSEC operations including account management, key processing, device initialization, and ECU loading.
  • Manage configuration data to ensure all accounts remain compliant with government policies and procedures.
  • Participate in testing events for new technologies to provide feedback and develop updated technical procedures.
  • Install and maintain COMSEC peripheral devices and associated workstation software/hardware.
  • Document all customer interactions, troubleshooting steps, and resolution progress in government systems like HPeSM.

What we're looking for

  • Must be a United States citizen.
  • Must possess an active Secret security clearance.
  • High School Diploma or GED required.
  • 2+ years of related experience in technical support, troubleshooting, and telecommunication technologies.
  • Intermediate knowledge of ACES and SKL equipment is required.
  • Knowledge of Tactical Networking Environment is required.
  • 2 years of telecommunications/electronics vocational training or professional certification from an ABET accredited school (preferred).
  • US Citizenship.

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