Help Desk Technician II

General Dynamics

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Quick summary

Work type: On-site
Location: Annapolis Junction, MD
Posted: 83 days ago
Freshness: Confirmed live today
Nearby: 99+ roles within 25 mi

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Salary context

How this pay compares to similar roles

Similar $146k

$106k $186k

below market most similar roles pay here above market

This listing doesn't post a salary. Most similar roles pay $113,902–$177,850.

Based on 240 similar postings.

Employer

About General Dynamics

General Dynamics is a global aerospace and defense company offering a broad portfolio of products and services in business aviation, ship construction, land combat vehicles, and information technology. It serves customers in the U.S. government, allied governments, and a diverse array of commercial markets.

General Dynamics currently has 1377 open roles on FindRole.

Listed pay typically runs $124,093–$150,385 across 1184 roles with salary data.

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At a glance

TL;DR · Help Desk Technician II

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The Help Desk Technician II - TS/SCI W/ poly joins the Technical Support Services job family to provide essential information technology support. In this role, the technician installs, modifies, and repairs computer hardware and software both in person and via remote access tools. Daily responsibilities include providing end-user troubleshooting, applying diagnostic techniques to identify problems, and recommending solutions. The position involves assisting in the administration of email and Microsoft Office applications while providing remote support through desktop mirroring for worldwide sites. Required skills include help desk support, technical support, and troubleshooting. Candidates must possess a high school diploma or GED and one year of related experience. The role requires specific certifications including Security+ CE or another 8570 certification and a PWS 9.1 certification.

Skills

Help Desk Support Technical Support Troubleshooting Microsoft Office Remote Access Tools Desktop Mirroring Security+ PWS 9.1

What you'll do

Install, modify, and repair computer hardware and software in person and via remote tools.
Provide end-user troubleshooting for hardware and software issues.
Apply diagnostic techniques to identify problems, investigate causes, and recommend solutions.
Assist in the administration of email and Microsoft Office applications.
Provide remote support access through desktop mirroring for worldwide sites.
Maintain current knowledge of all assigned relevant technologies.

What we're looking for

Must possess a current Top Secret/SCI security clearance.
Must be able to obtain a Top Secret SCI + Polygraph clearance.
Must be a US Citizen.
Must have 1+ years of related experience.
Must have a High School Diploma or GED.
Must possess Security+ CE or another 8570 certification.
Must possess a PWS 9.1 certification.
Must have skills in Help Desk Support, Technical Support, and Troubleshooting.

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