Help Desk Technician

General Dynamics

Confirmed live 2 days ago Trusted

Quick summary

Work type
On-site
Location
Colorado Springs, CO
Posted
43 days ago
Freshness
Confirmed live 2 days ago

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Salary context

How this pay compares to similar roles

Similar $158k
$123k most similar roles pay here $197k

This listing doesn't post a salary. Most similar roles pay $130,000–$186,966.

Based on 240 similar postings.

Employer

About General Dynamics

General Dynamics is a global aerospace and defense company offering a broad portfolio of products and services in business aviation, ship construction, land combat vehicles, and information technology. It serves customers in the U.S. government, allied governments, and a diverse array of commercial markets.

General Dynamics currently has 1123 open roles on FindRole.

Listed pay typically runs $124,093–$150,385 across 984 roles with salary data.

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At a glance

TL;DR · Help Desk Technician

Help Desk Tech - DAYS - TS/SCI with Polygraph serves as a critical point of contact within the technical support services team to maintain and enhance essential systems. The role involves providing comprehensive troubleshooting for network, desktop, and system hardware and software while resolving complex issues via telephone or self-service tickets. You will diagnose and analyze problems using historical database records, manage tracking databases, and identify recurring patterns to alert management. To succeed in this position, you must possess core competencies in customer service and help desk support. The required technical toolkit includes Security+ CE certification and proficiency with ITIL, A+, HDI-CSR, and MS 365. This role provides vital infrastructure support for internal and external customers, ensuring seamless access to telecommunications systems and critical application software within a secure environment.

What you'll do

  • Provide technical support and troubleshooting for network, desktop, and system hardware and software.
  • Resolve technical problems and answer user queries via telephone or self-service tickets.
  • Support internal and external customers with hardware, software, network, and telecommunications systems.
  • Diagnose, identify, isolate, and analyze technical issues using historical database records.
  • Route calls to specialized product line, application, or system support specialists when necessary.
  • Maintain and update records and tracking databases for all service requests.
  • Alert management to recurring problems and identified patterns of technical issues.

What we're looking for

  • Must possess a current Top Secret/SCI clearance with a Polygraph.
  • Must be a United States citizen.
  • Must have 4 or more years of related experience.
  • Must hold a Security+ CE certification.
  • Must meet PWS 9.1 requirements including ITIL, A+, HDI-CSR, and MS 365.
  • Must possess skills in customer service, help desk support, and troubleshooting.
  • High school diploma plus 1 year of experience is acceptable as an alternative to the standard education/experience requirement.
  • US Citizenship.

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