Help Desk Tech

General Dynamics

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Work type: On-site
Location: Colorado Springs, CO
Posted: 88 days ago
Freshness: Confirmed live today
Nearby: 99+ roles within 25 mi

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How this pay compares to similar roles

Similar $158k

$123k $197k

below market most similar roles pay here above market

This listing doesn't post a salary. Most similar roles pay $130,000–$185,000.

Based on 240 similar postings.

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About General Dynamics

General Dynamics is a global aerospace and defense company offering a broad portfolio of products and services in business aviation, ship construction, land combat vehicles, and information technology. It serves customers in the U.S. government, allied governments, and a diverse array of commercial markets.

General Dynamics currently has 1377 open roles on FindRole.

Listed pay typically runs $124,093–$150,385 across 1184 roles with salary data.

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At a glance

TL;DR · Help Desk Tech

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JOB TITLE: Help Desk Tech - DAYS - TS/SCI with Polygraph The Help Desk Tech - DAYS - TS/SCI with Polygraph joins the Technical Support Services team to provide essential enterprise IT support. In this role, you will provide technical support and troubleshooting for network, desktop, and systems hardware and software. Day-to-day responsibilities include resolving technical problems and answering queries via telephone or self-service tickets regarding computer hardware, software, network, system access, and telecommunications systems. You will diagnose, identify, isolate, and analyze problems using historical database records while maintaining tracking databases and alerting management to recurring patterns. Required skills include customer service, help desk support, and troubleshooting. Necessary technical competencies include Security+ CE and PWS 9.1, covering ITIL, A+, HDI-CSR, and MS 365. This position supports complex government, defense, and intelligence projects.

Skills

MS 365 ITIL Security+ A+ HDI-CSR Help Desk Support Troubleshooting Systems Hardware Telecommunications Systems Technical Support Services

What you'll do

Provide technical support and troubleshooting for network, desktop, and systems hardware and software.
Resolve technical problems and answer queries via telephone or self-service tickets.
Diagnose, identify, isolate, and analyze technical problems using historical database records.
Route calls to product line, application, or system support specialists as needed.
Maintain and update records and tracking databases.
Alert management to recurring problems and identified patterns of problems.

What we're looking for

Must possess an active Top Secret/SCI clearance with a Polygraph.
Must be a US Citizen.
Must have 4+ years of related experience.
Must have a high school diploma and 1+ years of experience.
Must have Security+ CE certification.
Must have PWS 9.1 certifications including ITIL, A+, HDI-CSR, and MS 365.
Must possess skills in customer service, help desk support, and troubleshooting.

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