Head of AI Driven Digital Customer Engagement Management Platform

What you'll do

• Lead the end-to-end implementation of Project Orion to migrate 13,000 users from OneCRM to a new AI-native platform.
• Manage the full program lifecycle including vendor negotiations, configuration, data migration, and phased global rollouts.
• Oversee the deployment of Concierge for Field as the primary conversational entry point for all customer-facing teams.
• Manage the multi-year investment budget, ensuring rigorous financial governance and milestone tracking through 2030.
• Own the product roadmap for consent management and automated workflows to ensure a future-ready AI infrastructure.
• Oversee the development of Sanofi’s proprietary AI logic and agentic layers to ensure vendor-agnostic intelligence.
• Drive program governance by coordinating cross-functional teams across procurement, finance, compliance, and cybersecurity.
• Ensure all AI systems comply with internal Responsible AI standards and global regulatory requirements like GxP and GDPR.

What we're looking for

• Bachelor's degree required; advanced degrees in Science, Business, Engineering, Marketing, or IT are preferred.
• 10+ years of digital/technology experience with at least 5 years in senior program or product leadership roles.
• Experience with large-scale digital platform implementation and multi-year, multi-hundred-million-euro transformation programs (preferred).
• Deep knowledge of CRM platforms like Veeva or Salesforce is preferred.
• Experience with AI orchestration platforms, headless CRM architecture, and conversational AI deployment is preferred.
• Knowledge of pharma-specific requirements including GxP, Data Privacy, SOX, and cybersecurity is preferred.
• Proficiency in English is required; additional languages are a plus.
• Ability to travel 25% domestically and internationally.