Group Director, Technology Operations, Tooling, Automation, and Business Operations

Walmart

Confirmed live yesterday High trust

Quick summary

Work type: On-site
Location: Bentonville, AR
Employment: Full-time
Posted: 2 days ago
Freshness: Confirmed live yesterday
Nearby: 99+ roles within 25 mi

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Salary context

How this pay compares to similar roles

Similar $230k

$166k $292k

below market most similar roles pay here above market

This listing doesn't post a salary. Most similar roles pay $195,000–$265,474.

Based on 240 similar postings.

Employer

About Walmart

Walmart Inc. is the world''s largest retailer by revenue, operating a chain of hypermarkets, discount department stores, and grocery stores, as well as a growing e-commerce presence through Walmart.com. Industry: General Merchandise & Grocery Retail

Walmart currently has 1012 open roles on FindRole.

Listed pay typically runs $117,000–$220,000 across 519 roles with salary data.

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At a glance

TL;DR · Group Director, Technology Operations, Tooling, Automation, and Business Operations

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The Group Director, Technology Operations - Tooling, Automation, and Business Operations leads a high-impact team within Site Merchandising to build and scale business insights, operational excellence, and automation. This leader serves as a strategic partner to Product, Tech, and UX teams, defining the vision for scalable site operations and standardized processes. Key responsibilities include developing an insights-to-action engine, managing critical site tools like CX Tools, DGF, PRISM, Homepage, and Smart Creative, and driving automation to reduce manual work. The role requires expertise in project management, program operations, and advanced analytics or predictive modeling to translate big data into clear priorities. The position solves complex eCommerce site operation challenges by establishing cross-functional governance, performance KPIs, and launch-readiness frameworks to improve speed, quality, and customer experience.

Skills

Business Operations Automation Predictive Modeling Project Management Program Management WCAG) 2.2 AA Product Operations Change Management Site Merchandising Digital Operations

What you'll do

Define the vision and roadmap for site operations, tools, and standardized processes to deliver consistent customer experiences.
Provide enterprise-wide strategic advice on site performance, operating health, and emerging opportunities to senior leadership.
Lead a team to monitor business performance and translate data insights into actionable improvements for customer experience.
Serve as the primary business operations partner for Product, Tech, and UX to align priorities and remove execution barriers.
Drive the roadmap, adoption, and operational readiness for key site tools including CX Tools, DGF, and PRISM.
Develop scalable automation solutions to replace high-volume manual tasks and reduce operational complexity.
Establish standard processes, decision rights, and prioritization frameworks to enable team execution with speed and accountability.
Develop reporting, KPIs, and operating cadences to provide leadership visibility into site health and team capacity.

What we're looking for

Option 1: Bachelor's degree in a related field and 8 years of experience in project management, program management, program operations, or a related area.
Option 2: 10 years of experience in project management, program management, program operations, or a related area.
5 years of supervisory experience.
Extensive experience leading digital, eCommerce, product, site experience, or business operations teams within a large, complex organization.
Demonstrated success developing scalable operating models and driving measurable improvements in speed, quality, efficiency, and customer experience.
Strong business and advanced analytics/predictive modeling acumen to define performance metrics and translate big data into clear priorities.
Proven ability to lead large-scale automation, tooling, or platform-adoption initiatives from identification through implementation and change management.
Master’s degree in a related field and 7 years of experience in project management, program management, program operations, or a related area (preferred).
Knowledge of implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards and assistive technologies (preferred).

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