Support Engineer I

Applied Materials

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Quick summary

Work type: On-site
Location: Boise, ID
Salary: $70,000–$95,500 / yr
Employment: Full-time
Posted: 33 days ago
Freshness: Confirmed live today
Nearby: 60 roles within 25 mi

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $153k

This role $83k

$56k most similar roles pay here $202k

This role pays less than 99% of similar roles. Most pay $118,812–$187,850 — the shaded band above. At the midpoint, this role pays about $83k versus about $153k for comparable roles.

Based on 240 similar postings.

Employer

About Applied Materials

Applied Materials is the world''s largest supplier of equipment, services, and software for the semiconductor and display industries, enabling the production of chips and advanced displays. Industry: Semiconductor Equipment

Applied Materials currently has 179 open roles on FindRole.

Listed pay typically runs $131,000–$180,000 across 143 roles with salary data.

Most-posted roles

View all roles at Applied Materials

At a glance

TL;DR · Support Engineer I

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As a Global Support Support Engineer I, you will join the team to resolve low-complexity equipment software application and systems issues under some supervision. Your daily responsibilities include providing customer software support through a Software Ticketing system and assisting in the analysis of software issues reported on customer tools by field engineers. You will work with various troubleshooting tools, infrastructure, and documentation to meet delivery requirements while completing necessary company trainings and certifications for specific product knowledge. The role requires you to utilize your technical contribution to solve standard problems using established procedures and practices. This position focuses on solving technical challenges within the semiconductor and advanced display manufacturing space, specifically addressing software issues related to equipment systems used in the production of chips and electronic components.

Skills

Software Troubleshooting System Software Software Ticketing System Product Knowledge Upgrade Instructions

What you'll do

Resolve low-complexity equipment software application and system issues under supervision.
Provide customer support through the official Software Ticketing system.
Analyze software issues reported on customer tools by field engineers.
Utilize troubleshooting tools and best known methods to meet work delivery requirements.
Complete all required company training and certifications for specific product knowledge.
Review equipment software documentation, key features, and installation/upgrade instructions.

What we're looking for

Resolve low-complexity equipment software application and system issues with some supervision.
Provide customer software support via a Software Ticketing system.
Assist in the analysis of software issues reported on customer tools by field engineers.
Demonstrate beginner level understanding of product, system software, troubleshooting tools, and infrastructure.
Complete all company-level trainings and certifications required for specific product knowledge.
Familiarize with equipment software documentation, key customer features, and installation/upgrade instructions.

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