Global Product Support Engineer

Applied Materials

Confirmed live yesterday High trust

Quick summary

Work type: On-site
Location: Santa Clara, CA
Salary: $124,000–$171,000 / yr
Employment: Full-time
Posted: 19 days ago
Freshness: Confirmed live yesterday
Nearby: 99+ roles within 25 mi

Market check

Salary context

Competitive pay

How this pay compares to similar roles

Similar $169k

This role $148k

$114k $215k

below market most similar roles pay here above market

This role pays less than 62% of similar roles. Most pay $133,000–$205,225 — the blue band above. At the midpoint, this role pays about $148k versus about $169k for comparable roles.

Based on 240 similar postings.

Employer

About Applied Materials

Applied Materials is the world''s largest supplier of equipment, services, and software for the semiconductor and display industries, enabling the production of chips and advanced displays. Industry: Semiconductor Equipment

Applied Materials currently has 337 open roles on FindRole.

Listed pay typically runs $124,000–$171,000 across 219 roles with salary data.

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View all roles at Applied Materials

At a glance

TL;DR · Global Product Support Engineer

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The Global Product Support (GPS) Engineer joins the team to support new product releases and field issues within the semiconductor materials science and engineering domain. This role involves developing procedures, Best Known Methods, and Technical Product Manuals for new equipment. Key responsibilities include participating in the FMECA process, owning first chamber Build & Test in the Apps lab, and conducting Failure Analysis. The engineer will develop training packages, create Customer Engineering Notices, and manage spare parts lists. Required skills include conceptual and practical expertise in the discipline, complex problem-solving, and the ability to lead small projects. The position utilizes JIRA for issue tracking and requires collaborating with Manufacturing and Quality & Reliability groups to resolve top field issues and manage product lifecycles.

Skills

FMECA Failure Analysis CAPA PLC JIRA ECN Technical Product Manuals Troubleshooting Quality & Reliability

What you'll do

Develop new procedures, Best Known Methods (BKMs), and troubleshooting guides for new products.
Participate in first chamber Build & Test and contribute to the FMECA process.
Partner with Manufacturing and Quality & Reliability to address top field issues and CAPAs.
Conduct failure analysis and develop technical product manuals for installation and maintenance.
Create initial training packages and train customer engineers on new product shipments.
Identify required spare parts and coordinate with the supply chain to ensure correct stocking.
Manage weekly field issue meetings and provide on-site support for technical escalations.
Support new product releases by testing hardware/software and defining final test procedures.

What we're looking for

Demonstrate conceptual and practical expertise in your own discipline and basic knowledge of related disciplines.
Develop new procedures, Best Known Methods (BKMs), and technical product manuals for new products.
Participate in the FMECA process and own first chamber Build & Test in Apps labs.
Conduct or facilitate Failure Analysis (FA) and participate in the CAPA process.
Develop initial training packages and train Customer Engineers, Process Engineers, and Technical Product Support.
Solve complex problems by taking new perspectives and exercising judgment based on multiple sources of information.
Act as a resource for colleagues with less experience and lead small projects with manageable risks.
Communicate difficult or sensitive information and work to build consensus.

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