Operational Excellence Lead

State Street

Confirmed live 2 days ago High trust
Hybrid

Quick summary

Work type
Hybrid
Location
Quincy, MAPrinceton, NJIrvine, CAAustin, TXAtlanta, GA
Salary
$120,000–$202,500 / yr
Posted
37 days ago
Freshness
Confirmed live 2 days ago

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $185k
This role $161k
$108k most similar roles pay here $232k

This role pays less than 67% of similar roles. Most pay $151,650–$217,462 — the shaded band above. At the midpoint, this role pays about $161k versus about $185k for comparable roles.

Based on 240 similar postings.

Employer

About State Street

State Street Corporation is one of the world''s largest custodian banks and asset managers, providing investment servicing, investment management, and investment research to institutional investors. Industry: Financial Services & Asset Custody

State Street currently has 176 open roles on FindRole.

Listed pay typically runs $120,000–$202,500 across 172 roles with salary data.

Most-posted roles

View all roles at State Street

At a glance

TL;DR · Operational Excellence Lead

The Global Operational Excellence Lead joins the Cyber Data & Analytics team to establish world-class operational governance, resilience, and continuous improvement for cyber security data, analytics, and AI platforms. This role involves designing production management frameworks, establishing incident, problem, change, and release processes, and driving operational transformation through AI and autonomous agent technologies. The candidate will manage lifecycle management for cybersecurity products like SIEM, Security Lakehouse, and SOAR while ensuring compliance with ISO 9001 and ISO 27001 standards. Key technical competencies include expertise in public cloud operations across AWS, Azure, and GCP, as well as SRE, DevOps, ITIL-based service management, and observability. The role addresses the critical need for scalable, efficient cybersecurity platform operations to protect against sophisticated global threat actors by ensuring operational stability and high performance across a large-scale mission-critical environment.

What you'll do

  • Lead the global operational excellence strategy for cyber security platforms, products, and services.
  • Design and implement enterprise production management frameworks, operating models, and governance processes.
  • Establish and mature incident, problem, change, release, availability, capacity, and resilience management processes.
  • Drive operational transformation by leveraging AI and autonomous agent technologies to automate workflows and scale operations.
  • Develop KPI, SLA, and SLO frameworks to measure service performance and customer outcomes.
  • Ensure compliance with internal controls, regulatory requirements, and ISO 9001/27001 standards.
  • Lead root cause analysis activities and drive sustainable corrective and preventive actions.
  • Manage vendor relationships and provide executive-level reporting on operational status and strategy.

What we're looking for

  • Bachelor's degree in Cyber Security, Computer Science, Information Technology, Engineering, Business Administration, or a related field.
  • 12+ years of experience in Cyber Security, Technology Operations, or Engineering leadership.
  • 7+ years of experience in operational governance, production management, or service management leadership roles.
  • Experience leading global teams and enterprise-scale operational programs.
  • Industry certifications such as ITIL, Lean Six Sigma, PMP, CISM, CRISC, or equivalent.
  • Knowledge of ISO 9001 Quality Management Systems and ISO 27001 Information Security Management Systems.
  • Expertise in public cloud operations (AWS/Azure/GCP), SRE/DevOps practices, and ITIL-based service management.
  • Experience leveraging AI, automation, and analytics to improve operational efficiency and service quality.

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