Global Operational Excellence Lead

What you'll do

• Lead the global operational excellence strategy for Cyber Security platforms, products, and services.
• Design and implement enterprise production management frameworks, operating models, and performance metrics.
• Establish and mature incident, problem, change, release, availability, and capacity management processes.
• Drive operational transformation by leveraging AI and autonomous agent technologies to automate workflows.
• Develop KPI, SLA, and SLO frameworks to measure service performance and customer outcomes.
• Govern quality management and information security practices aligned with ISO 9001 and ISO 27001 requirements.
• Lead root cause analysis activities and drive sustainable corrective and preventive actions.
• Manage vendor relationships, contractual obligations, and the operational performance of strategic partners.

What we're looking for

• Bachelor's degree in Cyber Security, Computer Science, Information Technology, Engineering, Business administration, or a related field.
• 12+ years of experience in Cyber Security, Technology Operations, or Engineering leadership.
• 7+ years of experience in operational governance, production management, or service management leadership roles.
• Deep expertise in public cloud operations (AWS/Azure/GCP), SRE/DevOps practices, ITIL-based service management, and resiliency engineering.
• Experience supporting mission-critical cybersecurity platforms such as SIEM, Security Lakehouse, and SOAR.
• Strong knowledge of ISO 9001 Quality Management Systems and ISO 27001 Information Security Management Systems.
• Industry certifications such as ITIL, Lean Six Sigma, PMP, CISM, or CRISC (preferred).
• Experience within highly regulated industries such as financial services (preferred).