Business Operations Lead

Nissan

Confirmed live 2 days ago High trust
Hybrid

Quick summary

Work type
Hybrid
Location
Franklin, TN
Posted
78 days ago
Freshness
Confirmed live 2 days ago

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Salary context

How this pay compares to similar roles

Similar $169k
$118k most similar roles pay here $212k

This listing doesn't post a salary. Most similar roles pay $140,000–$197,862.

Based on 240 similar postings.

Employer

About Nissan

Nissan Motor Company is a multinational automobile manufacturer headquartered in Yokohama, Japan, designing and producing a wide range of vehicles including cars, trucks, SUVs, and electric vehicles under the Nissan and Infiniti brands. Industry: Automotive Manufacturing

Nissan currently has 6 open roles on FindRole.

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At a glance

TL;DR · Business Operations Lead

The Business Operations Lead joins a product team to own operational governance for multiple products or a broader portfolio. This role focuses on driving operational excellence, automation, vendor alignment, and resilience strategies while serving as a key advisor to product, business, and technology teams. Day-to-day responsibilities include leading incident management, performing root cause analysis, managing service restoration, and overseeing run-the-business budgeting and sourcing strategies. The candidate will utilize ITSM best practices, ServiceNow, Ansible, PagerDuty, and Power BI to improve efficiency and ensure high availability. Essential skills include expertise in ITIL frameworks, cloud architecture, infrastructure operations, and contract negotiation. This role solves complex operational gaps by bridging the gap between technical issues and business impact, ensuring that product delivery aligns with organizational goals through proactive risk assessment and strategic vendor management.

What you'll do

  • Govern operational standards across product delivery teams in alignment with ITSM best practices.
  • Lead incident response efforts including investigation, root cause analysis, and executive-level communication.
  • Act as the primary liaison between business and operations during service restoration incidents.
  • Drive automation and self-healing initiatives to improve efficiency and reduce manual intervention.
  • Identify operational gaps and partner with delivery teams to implement long-term technical fixes.
  • Develop operational risk assessments for new product launches and manage disaster recovery plans.
  • Manage vendor relationships, contract alignment, and sourcing strategies to optimize spend and performance.
  • Contribute to run-the-business (RTB) budget planning based on incident trends and performance insights.

What we're looking for

  • Bachelor's degree in a related field is required.
  • 5+ years of experience in IT operations or service management are required.
  • 2–5+ years of experience in a strategic leadership role influencing operations, product, or cross-functional teams are required.
  • Expertise in ITIL frameworks, ITSM lifecycle, and service management processes is required.
  • Experience with ITSM tools like ServiceNow, automation platforms like Ansible/PagerDuty, and reporting tools like Power BI is required.
  • Proven experience in vendor management, contract negotiation, and sourcing strategy within a shared services environment is required.
  • Advanced degree, ITIL Intermediate/Expert certification, or Agile certifications (A-CSM, SAFe) are preferred.
  • Authorized to work in the United States and will be.

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