Global ERP Operations Lead, SAP Platform

What you'll do

• Lead global ERP run operations for SAP S/4HANA to ensure high availability and performance.
• Drive operational excellence through monitoring, incident, problem, and change management.
• Establish AI-enabled ERP operations and AIOps capabilities to improve system resilience and optimize costs.
• Define and manage operational KPIs and SLAs to ensure reliable ERP service delivery.
• Ensure ERP platforms meet cybersecurity, GxP, SOX, and GDPR compliance requirements.
• Strengthen access management, segregation of duties, and security patching processes.
• Identify opportunities for automation, standardization, and modernization across ERP operations.
• Lead and develop a global team of internal and partner resources.

What we're looking for

• Must have a Doctorate and 2 years of experience, a Master’s and 4 years, a Bachelor’s and 6 years, an Associate’s and 10 years, or a GED and 12 years.
• Roughly 10 years of experience in enterprises and/or consultancy firms (preferred).
• Proven success leading ERP implementation and/or operations in large, global organizations (preferred).
• Deep expertise in SAP S/4HANA, SAP BTP, and RISE with SAP/non-SAP environments (preferred).
• Strong experience managing complex system integrations and enterprise-scale SAP landscapes (preferred).
• Demonstrated ability to lead service delivery and vendor management through KPIs, SLAs, and continuous improvement (preferred).
• Experience implementing automation and operational optimization initiatives within ERP platforms (preferred).
• Solid understanding of cloud infrastructure (AWS), ServiceNow, ITIL practices, and ERP security/compliance frameworks (preferred).