GenAI Solutions Architect, Customer Systems

Apple Inc

Actively hiring Verified listing
Sunnyvale, CA Posted 9 days ago $147,400–$272,100 / year
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At a glance

AI generated

TL;DR

As a Senior GenAI Solutions Architect on Apple’s Support Engineering team, you will lead the design and implementation of advanced AI solutions using large language models (LLMs), retrieval-augmented generation (RAG), and agents. Your role involves selecting appropriate infrastructure, ensuring data security, and guiding engineering teams through the entire development lifecycle from proof-of-concept to production deployment. You will work closely with cross-functional teams and business stakeholders to build scalable GenAI applications that automate contact center operations and address other complex business challenges. Essential skills include 9+ years of software or solution architecture experience, hands-on expertise in deploying GenAI solutions using RAG, proficiency in Python/Rust, and the ability to create clear technical documentation for non-technical audiences.

Skills

Python Rust LLMs RAG Agentic AI AWS Azure GCP Kubernetes Docker CI/CD Prometheus Grafana PostgreSQL Redis Git Jira Confluence

What you'll do

  • Lead the design and implementation of scalable GenAI applications using LLMs, RAG, and Agents.
  • Select appropriate infrastructure to support AI solutions while ensuring data security.
  • Guide engineering teams through the entire lifecycle from proof-of-concept to production.
  • Collaborate with cross-functional team members and business stakeholders on full lifecycle development.
  • Serve as the domain champion for GenAI systems in customer support, enhancing end-to-end experience.
  • Create architectural diagrams and technical documentation for non-technical stakeholders.

What we're looking for

  • 9+ years of experience in software engineering, data engineering, or solution architecture.
  • 2+ years of hands-on experience designing and deploying GenAI solutions using RAG in production.
  • Strong proficiency in Python/Rust and modern AI SDKs.
  • Ability to create architectural diagrams and technical documentation for non-technical stakeholders.
  • Bachelor’s degree in Computer Science, Engineering, or a related field.
  • Excellent problem-solving and analytical skills with strong communication abilities.

Market check

Salary context

This $147,400–$272,100 range sits above 54% of similar postings on FindRole.

Peer median band

$155,000–$257,000

Median floor and ceiling across peers.

Typical midpoint (25–75%)

$164,250–$235,750

Middle half of comparable postings.

Based on 239 comparable postings.

* 240 is the maximum number of comparable postings sampled.

Employer

About Apple Inc

Apple Inc. is a multinational technology company known for designing and manufacturing consumer electronics, software, and online services, including the iPhone, Mac, iPad, and App Store. Industry: Consumer Electronics & Software

Apple Inc currently has 43 open roles on FindRole.

Listed pay typically runs $147,400–$272,100 across 35 roles with salary data.

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