Solutions Architect, Customer Systems

What you'll do

• Own end-to-end system design for new business initiatives, starting with high-level systems impact analysis.
• Define system interfaces, integration patterns, and data flows across a broad ecosystem of upstream and downstream services.
• Author design specifications and technical user stories for engineering teams to build against.
• Lead design reviews focused on fault tolerance, graceful degradation, and observability at scale.
• Define and recommend SLAs, SLOs, and SLIs in partnership with engineering management and Operations.
• Manage the solution through integration testing, production delivery, and hand-off to Operations and Production Support.
• Serve as the technical authority for the domain, guiding partner teams on platform integration.
• Present technical strategies, scalability planning, and risk assessments to leadership.

What we're looking for

• 10+ years in software engineering with a focus on system design, technical architecture, or solution architecture for large-scale production systems.
• Experience designing and documenting engineering specifications for inter- and intra-system interactions, including API contracts and data flows.
• Experience architecting distributed systems for high availability, fault tolerance, and horizontal scalability under variable traffic loads.
• Proven ability to translate business requirements into system designs and technical solutions across large-scale enterprise environments.
• Familiarity with modern backend stacks and data store technologies including Java/Python, SOA, J2EE, and Oracle/NoSQL/MongoDB.
• Knowledge of software development methodologies, including Agile and traditional waterfall.
• BS/MS in Computer Science or other technical field, or equivalent experience.
• 12+ years in software engineering with a focus on system design, technical architecture, or solution architecture for large-scale enterprise solutions (preferred).
• 4+ years in a hands-on development or technical architect role (preferred).
• Experience developing domain expertise in a complex business area and applying it to architectural decisions (preferred).
• Experience leveraging performance monitoring and observability data to identify design and optimization opportunities (preferred).
• Experience working with vendors and contractors (preferred).
• Excellent problem-solving, analytical, written, and verbal communication skills (preferred).
• Excellent leadership and influencing skills with proficiency at managing multiple global efforts simultaneously (preferred).
• Experience working in a cross-functional, time-zone-distributed team environment (preferred).
• Self-motivated and proactive with demonstrated creative and critical thinking capabilities (preferred).