Solutions Architect, Customer Systems

Apple Inc

Confirmed live 2 days ago High trust

Quick summary

Work type: On-site
Location: Austin, TX
Posted: 7 days ago
Freshness: Confirmed live 2 days ago
Nearby: 99+ roles within 25 mi

Market check

Salary context

How this pay compares to similar roles

Similar $200k

$140k most similar roles pay here $256k

This listing doesn't post a salary. Most similar roles pay $164,156–$235,750.

Based on 240 similar postings.

Employer

About Apple Inc

Apple Inc. is a multinational technology company known for designing and manufacturing consumer electronics, software, and online services, including the iPhone, Mac, iPad, and App Store. Industry: Consumer Electronics & Software

Apple Inc currently has 1984 open roles on FindRole.

Listed pay typically runs $175,000–$277,600 across 1590 roles with salary data.

Most-posted roles

View all roles at Apple Inc

At a glance

TL;DR · Solutions Architect, Customer Systems

Role Posting Log in to save

Solutions Architect, Customer Systems joins the Information Systems and Technology organization within the Customer Systems team. This role focuses on designing and owning end-to-end system architecture for global, business-critical platforms supporting AppleCare sales, service, and support operations. You will translate ambiguous business problems into concrete technical designs, defining system interfaces, integration patterns, and data flows while ensuring high availability, fault tolerance, and observability. The work involves managing complex systems for a diverse ecosystem of partners, including retail stores, contact centers, and repair centers. To succeed, you must possess expertise in distributed systems, API contracts, and modern backend stacks including Java, Python, SOA, J2EE, Oracle, NoSQL, and MongoDB. You will also be responsible for authoring technical specifications, defining SLAs/SLOs, and leading design reviews to address scalability and technical debt across large-scale enterprise environments.

What does a Solutions Architect earn in Texas?

Median $182825 from 30 postings across 11 companies.

See salary data

Skills

System Design Technical Architecture Solution Architecture Java Python SOA J2EE Oracle NoSQL MongoDB Object-Oriented Programming API Distributed Systems Agile Waterfall Observability SLAs SLOs SLIs Capacity Planning

What you'll do

Own end-to-end system design for new business initiatives by performing high-level impact analysis across the platform ecosystem.
Translate ambiguous business requirements into concrete technical architectures and actionable engineering specifications.
Define system interfaces, integration patterns, and data flows across a broad range of upstream and downstream services.
Lead design reviews focused on fault tolerance, graceful degradation, and observability for large-scale systems.
Establish measurable performance standards by defining and recommending SLAs, SLOs, and SLIs in partnership with operations teams.
Serve as the technical authority for the domain to guide partner teams on integration and platform usage.
Present technical strategies, scalability plans, and risk assessments to leadership to drive modernization and debt reduction.
Manage the solution through integration testing and production delivery, including hand-off and enablement for support teams.

What we're looking for

BS/MS in Computer Science or another technical field, or equivalent experience.
10+ years of software engineering experience focused on system design, technical architecture, or solution architecture.
Experience designing and documenting specifications for inter- and intra-system interactions including API contracts and data flows.
Experience architecting distributed systems for high availability, fault tolerance, and horizontal scalability under variable traffic loads.
Proven ability to translate business requirements into technical solutions across large-scale enterprise environments.
Familiarity with modern backend stacks and data store technologies such as Java, Python, SOA, J2EE, Oracle, NoSQL, or MongoDB.
Knowledge of software development methodologies including Agile and traditional waterfall.
Strong communication, leadership, and influencing skills to manage global efforts and present technical strategies to leadership.

Similar roles