Senior Solutions Architect, Customer Systems

What you'll do

• Own system design for highly distributed, customer-facing platforms focusing on availability, latency, and data privacy.
• Define technical solutions for business problems and establish system interfaces and data flows across systems.
• Build a strategic roadmap by understanding ecosystem needs and partnering with product owners to prioritize trade-offs.
• Drive architectural decisions for high-throughput, low-latency systems serving millions of simultaneous users.
• Define SLAs, SLOs, and SLIs in collaboration with engineering and operations teams.
• Lead design reviews focused on fault tolerance, graceful degradation, and observability at scale.
• Write technical user stories and advocate for end-user and business needs.
• Facilitate communication between business and engineering teams to resolve issues and present to senior leadership.

What we're looking for

• 7+ years in software engineering with a focus on system design, technical architecture, or solution architecture for large-scale production systems.
• BS/MS in Computer Science or another technical field or equivalent experience.
• Experience designing and documenting engineering specifications for inter- and intra-system interactions, including API contracts and data flow diagrams.
• Experience designing and operating distributed systems at scale with strategies for high availability, fault tolerance, and horizontal scalability.
• Familiarity with modern backend stacks and data store technologies including Java, Go, Python, NoSQL, and relational databases.
• 10+ years in software engineering with a focus on system design, technical architecture, or solution architecture (preferred).
• 3+ years in hands-on development or technical architect roles (preferred).
• Experience breaking down product requirements into technical components and using performance monitoring tools to analyze improvements (preferred).