Field Support Analyst II

Elevance Health

Confirmed live today High trust
Hybrid

Quick summary

Work type
Hybrid
Location
Indianapolis, IN
Employment
Full-time
Posted
12 days ago
Freshness
Confirmed live today

Market check

Salary context

How this pay compares to similar roles

Similar $129k
$93k $159k
below market most similar roles pay here above market

This listing doesn't post a salary. Most similar roles pay $104,957–$152,337.

Based on 240 similar postings.

Employer

About Elevance Health

Elevance Health (formerly Anthem, Inc.) is a leading American managed healthcare company and the largest for-profit entity in the Blue Cross Blue Shield Association, serving approximately 115 million people through health plans and Carelon services.

Elevance Health currently has 12 open roles on FindRole.

Listed pay typically runs $251,892–$381,876 across 6 roles with salary data.

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View all roles at Elevance Health

At a glance

TL;DR · Field Support Analyst II

The Field Support Analyst II joins the IT Infrastructure & Support team to manage and resolve technical issues of moderate complexity. This role involves installing a wide variety of computer hardware equipment, identifying software licensing needs, and performing tech refresh installations with end user acceptance testing. The analyst provides remote-hands work for other groups, troubleshoots software problems involving registry or file changes using advanced diagnostic tools, and assists the Software Deployment team during large scale deliveries. Key responsibilities include participating in single and large scale moves and providing technical advice during project meetings. Required qualifications include an associate degree in a related field, three years of experience with PC and operating systems, and Dell hardware certification. Preferred skills include Microsoft A+, MCP, and Network+ certifications to support the infrastructure and hardware maintenance tasks.

What you'll do

  • Install a wide variety of computer hardware equipment.
  • Troubleshoot and repair software problems of moderate complexity using advanced diagnostic tools.
  • Identify licensing needs and install complex software applications.
  • Provide remote-hands support for other IT groups or outsourced partners.
  • Execute large-scale moves and perform Tech Refresh installations with end-user acceptance testing.
  • Assist the Software Deployment team in troubleshooting failed large-scale software deliveries.
  • Provide technical and logistical advice during regularly scheduled project meetings.

What we're looking for

  • An AA/AS degree in Information Technology, Computer Science, or a related field of study is required.
  • A minimum of 3 years of experience with PC and operating systems is required.
  • A Dell hardware certification is required.
  • Any combination of education and experience providing an equivalent background to the requirements is acceptable.
  • Foreign national applicants must have lived in the United States for at least three of the past five years.
  • Microsoft A+, MCP, and Network+ certifications are preferred.

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