Technical Support Analyst

What you'll do

• Resolve end-user issues across desktop, laptop, mobile, and network environments.
• Install, configure, and maintain Windows and Mac devices and standard applications.
• Troubleshoot hardware, software, and LAN issues to identify root causes and reduce repeat incidents.
• Manage service requests and incident queues while maintaining accurate documentation in the ticketing system.
• Coordinate with internal teams and external vendors to restore services and improve support processes.
• Execute infrastructure activities including device deployments, upgrades, and site-specific technology projects.
• Maintain accurate inventory tracking for hardware assets and manage lifecycle management.
• Perform server patching activities within a structured environment following established protocols.

What we're looking for

• 3+ years of experience supporting PC/LAN environments in a technical support role.
• Hands-on experience troubleshooting Windows and/or Mac operating systems, hardware, and peripheral devices.
• Working knowledge of networking fundamentals, including switches and data networks.
• Experience managing and resolving service requests using a ticketing system.
• Strong problem-solving skills to diagnose and resolve technical issues independently.
• Effective communication skills with a focus on delivering excellent customer service.
• Ability to work Second shift from 3:00 PM to 12:00 AM, Monday through Friday.
• Bachelor’s degree in Information Technology or related field (preferred); familiarity with IP telecommunications and AV systems (preferred).