below marketmost similar roles pay hereabove market
This listing doesn't post a salary. Most similar roles pay
$104,697–$152,150.
Based on 240 similar postings.
Employer
About LPL Financial
LPL Financial is the largest independent broker-dealer in the United States, providing brokerage and investment advisory services to independent financial advisors and financial institutions. Industry: Financial Services & Wealth Management
LPL Financial currently has
80 open roles
on FindRole.
Listed pay typically runs
$122,570–$204,249
across 49 roles with salary data.
The Desktop Support Analyst II joins the Home Office Technologies team to provide Tier 2 IT support for internal employees and contingent workers. This role involves resolving technical incidents across multiple communication channels, deploying and troubleshooting hardware like laptops, desktops, printers, and wireless devices, and performing computer reimaging using MS Intune Autopilot. The analyst will manage Move, Add, and Change functions, support remote users via VPN, and assist in building a knowledge base for automation and AI. Key technical requirements include proficiency with Windows and Mac operating systems, Microsoft Office 365, Azure Active Directory, Citrix VDI, and ServiceNow. The position addresses the business problem of maintaining a reliable, modern computing environment by ensuring seamless hardware performance and software functionality for internal staff.
Provide Tier 2 technical support for end-user computing devices and serve as an escalation point for Tier 1 issues.
Resolve incidents and requests within a ticketing system in a fast-paced business environment.
Deploy and troubleshoot laptops, desktops, printers, MFPs, and wireless devices according to security policies.
Reimage computers and hard drives using MS Intune Autopilot.
Install, configure, and troubleshoot Windows and MAC/Apple operating systems and proprietary applications.
Configure and support remote users including VPN clients and connectivity.
Create knowledge base documentation and provide customer training for new technologies.
Perform asset inventory activities and maintain high-touch customer service for executive and senior-level support.
What we're looking for
Must be able to work 100% from a corporate office 5 days a week.
Must have an Associate degree, Certificate, or Boot Camp in Computer Science or equivalent training/experience.
Must have 2+ years of Tech Support experience supporting Windows and Mac.
Must have 2+ years of experience in management and support of Microsoft Active Directory Domains, Azure, Intune AutoPilot, ServiceNow, Microsoft Office, Office 365, corporate networks, and mobile device technology.
Must have experience with workstation setup, Citrix VDI experience, conference room support, and networking.
Must have strong communication skills and a collaborative attitude.
Working knowledge of various Windows OS and hardware for PC environments (preferred).
Working knowledge of principles and terminology of networking and mobile technologies (preferred).
Windows 10
Windows 11
Microsoft 365
Active Directory
Microsoft Intune
Citrix Cloud
Azure Virtual Desktop
PowerShell
Microsoft Configuration Manager
Jira Service Management
VPN
DNS
DHCP
iOS
Android
Exchange Online
Bloomberg Terminal
Zoom
Teams
ITIL
Microsoft Active Directory
Microsoft 365
Microsoft Office
Windows
VPN
Networking
IT Support
Knowledge Base Development
Service Management
Technical Support
Microsoft Active Directory
Office 365
Microsoft Office
Windows
VPN
Networking
Incident Management
Knowledge Base
PC Hardware
Technical Support
Service Management