Executive IT Support Specialist

What you'll do

• Provide high-level technical support to the executive team with full ownership of every interaction.
• Design, document, deploy, and support a wide range of technologies used by executives.
• Coordinate with IT, Applications, and Information Security teams to implement enterprise solutions.
• Prioritize and resolve urgent and critical executive support issues with lightning-speed response.
• Proactively test for possible failure scenarios and identify potential edge cases.
• Provide after-hours and weekend support as necessary to ensure always-on IT solutions.
• Make independent judgment calls to resolve complex and critical technical matters.

What we're looking for

• High school diploma or equivalency certificate.
• 3+ years of experience in enterprise IT support.
• 1+ years of experience in executive IT support.
• Experience with Windows, OS X, iOS, or Android operating systems.
• Bachelor’s degree in computer science or engineering (preferred).
• Experience with Microsoft Active Directory, Exchange, Outlook, SharePoint, and Lync/Office Communicator (preferred).
• Experience with WebEx, Skype, Zoom, and other video conferencing technologies (preferred).
• U.S. citizen, national, lawful permanent resident, refugee, asylee, or eligible for Department of State authorization.