IT Operations Specialist

What you'll do

• Provide Level 1 technical support for hardware, software, and application issues to end-users.
• Diagnose and resolve technical incidents independently using available documentation and resources.
• Create and maintain support documentation and knowledge base articles for common technical issues.
• Communicate technical details and resolution steps clearly to users and internal teams.
• Escalate complex technical issues to the appropriate teams according to established procedures.
• Meet performance targets for ticket resolution, customer satisfaction, and service desk metrics.
• Troubleshoot Windows desktop environments and perform basic server-side troubleshooting.

What we're looking for

• Completed Bachelor's Degree in a related field or relevant work experience.
• 1-3 years of experience in a similar role.
• 1-3 years of experience in corporate communications (preferred).
• Proficiency in supporting Windows desktop environments and basic server-side troubleshooting.
• Basic experience with incident and request management systems like ServiceNow, Remedy, or Jira Service Desk.
• Basic strong analytical and problem-solving skills for diagnosing and resolving technical issues.
• Ability to work flexible hours.
• Ability to communicate complex ideas and information clearly to various audiences.