Executive IT Support

What you'll do

• Provide administrative and operational support for executive offices, desktops, mobile phones, and tablets.
• Diagnose and fix IT software issues including M365 and other Microsoft Office programs.
• Set up and maintain conference room environments and various A/V equipment.
• Support executive travel IT equipment and multimedia devices.
• Identify and develop solutions to Executive IT issues and recommend functional enhancements.
• Resolve technical issues promptly and effectively with tact and diplomacy in a fast-paced environment.
• Manage hardware components including video cards, hard drives, network adapters, and motherboards.
• Utilize ServiceNow Incident Tracking and Trouble Ticketing systems to manage support requests.

What we're looking for

• Must have a Bachelor's degree with 2 years of IT experience, an Associate’s degree with 4 years, or a High School Diploma/GED with 6 years.
• Must have 4+ years of technical support experience in PC desktop or help desk roles supporting large user populations of 500+ people.
• Must have experience supporting corporate executives, senior leadership, or other high-level decision makers.
• Must be able to obtain and maintain a U.S. Government Secret security clearance.
• Must be a U.S. citizen.
• Must have experience using ServiceNow Incident Tracking and Trouble Ticketing.
• Must be proficient in Microsoft products including Windows 11, M365, Teams, Outlook, Word, Excel, PowerPoint, and Visio.
• Must have experience with hardware components, Microsoft Endpoint Configuration Manager (MECM), and supporting BitLocker in a corporate environment.
• Must be able to lift and move equipment weighing up to 30 pounds.
• Bachelor’s degree in Information Systems and 4 years of experience providing IT support to executive-level leadership (preferred).
• Current CompTIA A+, Security+, or Network+ certification (preferred).
• Proficiency in remote administration (VPN), Active Directory, EVW, and Citrix (preferred).
• Current HP and Dell Warranty Support Certifications (preferred).