IT Support Specialist

What you'll do

• Install, configure, and maintain hardware and software for thick clients, thin clients, VoIP phones, and video systems.
• Perform network switch patching and configuration tasks.
• Apply and verify security patches across the IT infrastructure.
• Develop test specifications and procedures for system deployments.
• Assist with the design, engineering, and accreditation of voice and video communication systems.
• Manage asset inventory, including the relocation, repair, removal, and destruction of equipment.
• Troubleshoot and resolve technical issues for emergent support requirements.
• Deliver technical training to military personnel on hardware repair and secure communications.

What we're looking for

• Must have a Bachelor degree with 1+ year of experience, Associate degree with 3+ years, or High school diploma/GED with 5+ years.
• Must possess an active TS/SCI clearance in DISS and required program access.
• Must hold one of the following active certifications: CompTIA A+, Network+, Security+, BICSI ITS Installer 2, CISSP, or CASP.
• Must have experience supporting Windows, Linux, and Unix based infrastructure.
• Must have experience using ServiceNow Action Request System or an equivalent ticketing system.
• Must be proficient with Microsoft business tools.
• Must have familiarity with Microsoft System Center Configuration Manager (SCCM).
• Must possess excellent oral and written communication skills.