Director, Customer Experience

Oracle

Confirmed live yesterday High trust

Quick summary

Work type: On-site
Location: Nashville, TN
Salary: $144,000–$306,400 / yr
Posted: 42 days ago
Freshness: Confirmed live yesterday
Nearby: 99+ roles within 25 mi

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Salary context

Competitive pay

How this pay compares to similar roles

Similar $233k

This role $225k

$125k most similar roles pay here $326k

This role pays less than 61% of similar roles. Most pay $195,000–$271,537 — the shaded band above. At the midpoint, this role pays about $225k versus about $233k for comparable roles.

Based on 240 similar postings.

Employer

About Oracle

Oracle Corporation is a leading multinational technology company specializing in database software, cloud computing, and enterprise software.

Oracle currently has 781 open roles on FindRole.

Listed pay typically runs $102,300–$209,500 across 713 roles with salary data.

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At a glance

TL;DR · Director, Customer Experience

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As Director, Customer Experience, you will lead the customer experience operating model for Oracle Cloud Infrastructure data center delivery and operations across a regional or portfolio scope. You will manage the entire customer lifecycle, from initial requirements intake and contract commitment through site readiness, deployment execution, and final operational handoff. This role involves building and leading a team of program and project managers to ensure consistent service visibility and resolution of complex issues. You will collaborate with cross-functional teams in Sales, Engineering, Construction, and Security to align customer needs with infrastructure realities. Key responsibilities include establishing governance for escalations, developing performance dashboards, and standardizing onboarding processes. The role requires expertise in data center operations, infrastructure project delivery, and tools like ServiceNow, Salesforce, Jira, and Tableau to manage mission-critical data center programs.

Skills

ITIL Service Management Change Management Smartsheet ServiceNow Salesforce Jira Oracle Systems Tableau Power BI PMP PgMP Six Sigma Data Center Infrastructure SLA KPI BMS EPMS CMMS

What you'll do

Lead the customer experience strategy, operating model, and execution standards for data center sites and regional portfolios.
Manage the full customer lifecycle from initial requirements and contract commitment through construction, deployment, and operational handoff.
Build and lead a team of program managers and project managers to oversee customer-facing delivery and issue resolution.
Establish governance mechanisms for customer requests, escalations, audit support, and executive reporting.
Translate technical requirements for power, cooling, network, and security into actionable project plans.
Resolve cross-functional risks including schedule constraints, site readiness gaps, and service quality concerns.
Develop and maintain dashboards, KPI reports, and action registers to provide visibility into customer health.
Standardize onboarding processes, move-in readiness, and transition planning across all data center workflows.

What we're looking for

Must have 12+ years of experience in customer experience, service delivery, data center operations, or technical program management.
Must have 5+ years of people leadership experience managing teams in complex technical environments.
Bachelor's degree in business, engineering, construction management, information systems, operations, or equivalent practical experience.
Experience supporting hyperscale data centers, cloud infrastructure, colocation, or mission-critical operations.
Proficiency in executive communication and cross-functional stakeholder management across sales, engineering, and legal teams.
Ability to develop operating models, dashboards, playbooks, and governance mechanisms for complex portfolios.
Familiarity with ITIL, service management, incident/change management, and infrastructure components like power and cooling.
Preferred certifications include PMP, PgMP, ITIL, or Six Sigma.

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